Red Robin Gourmet Burgers and Brews — Restaurant in Morgan Hill

First, I would like to say I’ve been to this location multiple times and never had an issue before. This most recent visit, however, was just awful. When we got there, we were set to order the advertised deal, but were told we couldn’t, because they didn’t have the “right sized patties,” and needed to get more, and we were told to order off the main menu. Weird, but we understand sometimes certain products just run out.

The demeanor of the server, though, made it very clear he didn’t want to be there, and didn’t want to be serving us, or seemingly anyone else. The server passed us by multiple times before even putting silverware and napkins on the table, and then passed us by a few more times before asking for our drinks. When we were finally able to order, he seemed very bothered and impatient, even though we ordered quickly. When he brought our food and an extra basket of fries, he practically “tossed” the food on the table and walked away, the first time almost before we could ask for straws and dipping sauce, and the second time before we could ask for refills. We were there an hour, and only received our initial drinks, no refills at all. A manager did come by to check on us once, in the very beginning, but then nothing after that. We’d understand limited service if it was a busy night, but we were one of only three or four tables he was serving. After receiving an extra basket of fries, only a short time after our meal was quite literally “dropped” off, we didn’t receive any further attention for about fifteen minutes. We had planned to get dessert, but frankly didn’t want to wait another 20+ minutes, so we finally left.

Overall, this was an incredibly disappointing experience, and we’ll be thinking twice...

Red Robin has been a fun favorite within my family for a while. But COVID has been preventing us from eating at the restaurant. Over the week, I decided to stop by and pick up a meal to go. When I drove in, I noticed both doors looked closed. I walked around the building and couldn't find anybody to help. I ended up waiting at the pick up door until one of the restaurant workers came out. Once they came out, they asked me to scan the barcode at the podium and that is the way I would be able to order. Afterwards, she went back inside. I tried the scan on my phone, but with a combination of weak cell phone signal, the menu finally loaded up and it was only a menu and there was no way to order. I was trying to bounce back in another browser window to the main website to order, but it was very difficult with the hard rain coming down as well as the weak cell signal. After a little bit of time, the restaurant workers came back out to give out another order and said they would help me order in person. I decided to make a quick order of the Whiskey River BBQ burger and not spend too much time looking at the options as the rain was starting to come down very hard. After I placed my order, they told me to get in the car and wait along side the restaurant for 10 minutes. They were able to process my order within the estimated time which was good. I took my food home and enjoyed the burger and fries combo. The food and flavor was as expected, but I do enjoy the dine in restaurant experience...

Dale is a life saver. I had not eaten food yet that day. My sister suggested that we go out to eat. I was very hungry, but also didn't want to pay to eat out. I explained this predicament to Lauren and she said that she would pay. My predicament immediately vanished and I was ready to go out. I suggested we go to Red Robin because they had outside seating and I'm obsessed with the sun. I can't get enough of that vitamin D. So Red Robin is where we ended up going. To plan for this sun encounter, Lauren brought sunscreen. I also brought my keys for some reason even though we didn't take my car. When we got there we were able to get what felt like a front row seat to the sun. We both ordered impossible burgers and they were delicious. When we were driving out of the Red Robin parking lot, Dale, our waiter, came running out with my keys I had forgotten. It was like something out of a movie. He handed me my forgotten keys. We were very appreciative and then started driving off once more. When we were just about to leave the parking lot, Dale came running out once more. At this point I just thought he wanted to be friends and I was excited about the new possible friendship. I was ready to hang on his every word, but then I saw him lift the sunscreen bottle. Apparently, Lauren forgot the sunscreen. It must run in the family. Anyways, the food was great here and the service from Dale was...