Pizza Hut — Restaurant in Morton

I'll start by saying my wife really enjoys Pizza Hut. Their delivery is good and we've never had a bad experience as far as the customer service is concerned. Fast forward to the week before Christmas...12/19/21...to be exact. My wife is rear ended by a Pizza Hut driver, while sitting stopped at a red light. I won't mention names...because I'm not "that guy" and Pizza Hut will know exactly who I'm talking about. My wife's car sustained over 4k in damages...thank God she's ok and my two young children weren't with her in their car seats at the time. The driver fails to follow up with their insurance company....who happens to be the same insurance company we have...within the alloted 8 day period. Our insurance company then tells us that we're responsible for the deductible, due to the Pizza Hut driver not having the proper insurance coverage while delivering for Pizza Hut. This could've happened to anyone on any given day...imagine if it would've caused severe bodily injury...or worse. I contacted the local Morton Pizza Hut multiple times, with the promise that a General Manager and/or a District Manager would reach out to me...nothing. I spoke with the same Assistant Manager two times (again I won't mention names...rhymes with trot). The moral of this review is a delivery driver should not be hired by anyone, especially a well known established business like Pizza Hut, without the proper insurance. And the people running the business should be professional enough to follow up on serious issues. I'm sure if my pizza was delivered cold it would've been corrected, so why hasn't anyone contacted me regarding Pizza Huts uninsured delivery driver? We all live in a small community and spend our hard earned dollars with local businesses. So now my family will also spend money on a deductible. All because the ignorance of a delivery driver and the incompetence of store management not validating that their delivery drivers have...

Friendly staff, good food, but the general manager on shift nine times out of ten usually does almost nothing but sit on her phone watching movies not paying attention to food falling out of the oven or the cleanliness of the restaurant or orders popping up then passing along almost all her management duties to other workers in the store and putting overworked and underinsured drivers on the road risking their lives without 1 verifying they have compliant commercial auto coverage before filing claims or the courtesy to inform the workers that their employee contract is also a liability waiver that doesn't protect drivers from liability on damages to other parties if a claim is denied and their job forces them to drive and do all the management tasks at the same time with almost no opportunity for rest in between therefore causing a sudden medical emergency for drivers behind the wheel potentially risking their lives or the lives and property of others.

A lot of the customer service complaints in this restaurant stemmed from the cowardnwss and laziness of our gm and could have been mitigated by putting all management (the royal highness store manager included) to a standard where if you have time to lean you have time to better assist your...

September 16, 2024, at about 8:50 pm, this was my second time here, the male employee who took my order had a bad attitude, plus I don't know English, I told him how big a 14-inch pizza was through the mobile phone translator, he said he couldn't show me, I typed for him on my phone, he finished typing and gently dropped the phone on the table, what kind of attitude is this, the first time I came here, a female employee took my order, at that time I asked her to show me the size of the pizza, she showed me the size of the pizza, the female employee had a very good attitude. I am willing to give it another chance, next time I come here, if he has this attitude again, I will never come to this...