Starbucks — Restaurant in Mount Airy

I am usually a Dunkin' girl, however during PSL season I am a Starbucks girl! I travel all over the state of Maryland for work. I found a nearby Starbucks (North Salisbury) while traveling and went inside order drinks for myself and two members of my team. I was sad to learn that the location no longer had the fall flavors (PSL) available, but the barista was very friendly and made a recommendation for his favorite drink, the pecan crunch oat milk latte. He said that he prefers it iced because it comes with vegan sweet cream foam. I went with his recommendation and asked him to make it just like he drinks it himself. That quickly became my new favorite drink for winter! I have since been to several other Starbucks locations and ordered this drink and have even turned a few of my family members onto it as well!

Every time I've ordered it since then, usually through the app, the drink has been the same delicious and tasty treat as the first one - until last night. I received three drinks I ordered for me and my family at the drive-thru window in Mt. Airy. I noticed immediately that the drinks were missing the sweet foam and pecan sprinkles. I told the male attendant at the window that they were missing those ingredients and he told me that the drink did not come with sweet foam and asked if I had ordered a chai latte. I showed him my order in the app and he repeated that the drinks I ordered do not come with sweet foam. I scrolled down to the recipe details and showed him where the default for the drink includes vegan sweet foam. He argued that each Starbucks store has its own standards and that this store does not make that drink with sweet foam (even though I ordered them with the sweet foam). He did offer to add the sweet foam, which I appreciate. However, upon closing the drive-thru window I heard him talking about me with a female barista saying that he's been making this drink for "several weeks" and that it doesn't come with cold foam, but since I was insisting it does, they would add it to appease me.

I let it go because I tend to not argue with people in general, but especially those who make my food and drinks. His comments were rude and unnecessary, especially since he was clearly wrong based on the Starbucks app/my order and my experiences at several other Starbucks. He returned to the window with my three drinks and the cold foam added, but without the pecan sprinkles. I decided to just accept the drinks as is but they did not taste as good as those I've received from other Starbucks across the state. Unfortunately, this Starbucks is the closest to home, however I likely won't revisit since they don't make the drink tasty like the other Starbucks locations, and more importantly, because certain baristas argue with their customers and then talk about the customer to...

Disgusting behavior from staff. This morning, my husband wanted to go for a walk as a family for Father's Day, so I brought my working dog along, completely ungeared. To be clear, we don't always keep our gear on our dogs 24/7, and I didn't know I was coming in. He thought it would be nice if we stopped in. I said sure, and we went in. My dog was immediately in a lay and stay position while I was waiting in line. (To be clear, he was not in gear.) I was asked extremely loudly by a woman who approached me from behind the counter. She was informing me that dogs were not allowed and was asking if he was working, etc. Again, it was extremely loud. I didn't mind being asked since he wasn't in his gear, but to ask it that loud, your staff needs sensitivity training. I went on and waited to be next. I could hear your staff talking amongst each other about my working dog. My husband was completely embarrassed and uncomfortable. Now it's my turn, and you had another staff member come up and ask me the same question LOUDLY! To be clear, my dog trained for two years. You are allowed to ask me two questions. You asked the first—what's the second one? Just stop having your staff approach me. Psychological and physiological services. The staff member who made my drink was also cold towards me, as if my existence bothered them. It is actually disgusting and sad that your staff would act in such a way. You may not discriminate because you feel so inclined. Your staff ruined my husband's time on Father's Day. For that particular location, I visit three times a week. I'm not sure I'll be back. Management, you need to train your staff in workplace sensitivity training along with ADA laws on discrimination. And finally, you may not ask over and over again—one shot, two questions,...

I come here roughly twice a week and they mess up part of my order almost every time. This goes for cashiers and baristas(mostly the baristas). At first I brushed it off because I wasn't that picky but after a while it just gets very frustrating. They already charge a bunch of money, at least make it right. I don't have time to stop back in and complain for them to fix it because most of the time, I'm on my way to work. I don't order anything too complicated. My regular is an iced white tea lemonade sweetened and with light ice. They always either put too much ice, no sweetener, or forget the lemonade completely. I will give it to them, when I do have time to go back for them to fix it, they get it right without batting an eye. But I shouldn't have to keep going back. Just pay attention and get it right the first time. I've worked at Starbucks and I know it gets hectic sometimes but just pay attention and get it right. Customers will be...