This was our first time here and to say the least was an unpleasant experience. We were a party of 10 and understand the staffing shortages that is going on at all hospitality establishments but we arrived around 6:40 & seated and a kids meal, drinks & appetizers ordered & meal orders placed before appetizers came out. After waiting about 20 mins, asked how much longer the kids meal was going to be, was told the kitchen was working on it. The appetizers came out (minus one appetizer that never came out) and was told that the computer either kicked out the kids meal or it was not put in. About 10 mins later the kids meal came out. Our food came out about an hour after it was placed. Was told the other kids meal, that was ordered with the regular meals, either the kitchen didn't make or it was never put in and they were sorry so about 10 mins later the other kids meal arrived. The fries were soggy and tasted like they had been sitting in old oil. The rest of the meals ordered we're decent tasting. I think after waiting for so long and all the mishaps it left a bad "taste" in our mouths and the rest of the experience had been tainted, especially for the amount of money that we spent (over $300 before tips)!! Our waiter, who tried his best, kept saying I'm sorry and it just seemed like excuse after excuse after saying his order pad got wet and saying he didn't place some of the orders in. We had no management come around and say this is what's going on or the kitchen is backed up and I'm sorry. Needless to say, for the all the outstanding experiences and reviews that have been left, we did not have that experience and unfortunately will not go back.