Baskin-Robbins — Restaurant in Mount Juliet

Dear Baskin-Robbins on Lebanon Rd,

I just wanted to extend my heartfelt thanks — no, really — for what has become one of the most reliably disappointing experiences of my adult life. Every time I place a DoorDash order from your location, I know I’m not just getting ice cream. I’m getting an adventure.

And not just any adventure — a suspense thriller. Will I receive what I ordered? Will my sundae come without the sundae? Will the milkshake arrive as a sad, flavorless puddle of regret? Who needs Netflix when your store provides this kind of unpredictable entertainment?

Let me be clear: you have never once gotten my order right. That’s at least five times now — a solid streak of failure that deserves some kind of plaque. Most businesses shoot for consistency in quality and service. Yours has heroically committed to the opposite. Honestly, it’s inspiring. If I ever need something done incorrectly with total confidence, I know exactly where to go.

At this point, I assume your team is just spinning a big wheel labeled “Wrong Flavors,” “Missing Items,” “Extra Toppings No One Asked For,” and “Just Wing It.” Do you train new employees using a Magic 8-Ball and a blindfold? Because that would actually explain a lot.

So consider this my formal request: please get it together. For the love of Rocky Road, consult a checklist. Label something. Read. I believe in you — or at least, I believe in the idea that someday, someone on your team might accidentally care.

Wistfully and somewhat lactose-intolerantly yours,

Official Baskin-Robbins Order...

Came in at 8:40 pm and most of the tubs had been pulled.

Two teenagers gawked at being caught closing early.

I was actually fairly tolerant of this, having worked retail before.

Service was loose, because I’d their age. Again, fairly tolerant of this.

Ordered for myself and my girls. We sat down to eat our cones.

Two teenage boys came in and clearly knew the girls working. They took the trash out and visited with the workers.

The girls announced at 4 till that they would be closing at 9. I had been keeping an eye on the clock and we were nearly done. The boys stage whispered that we didn’t hear them. I announced that I had and we would be leaving soon.

At 9 pm on the dot we walked towards the door. Before we had all exited the building, the lights were shut off.

Not a great experience.

Ice cream was...

I just ordered a large strawberry banana smoothie with extra strawberries. They bring me a large strawberry smoothie. My fiancé tells them that we wanted a strawberry banana smoothie so they go (supposedly) fix it and come back with some icy strawberry crap! They even charged us wrong. So now we are on our way to Smoothie King...we threw that one from baskins robins in the trash. Smoothie king is awesome and you always get...