Wendy's — Restaurant in Mount Juliet

My name is Aliscianna, I recently quit at this Wendy’s in providence mount Juliet. I do not recommend getting service from them. Might as well go to another location. I especially don’t recommend working there. My sister had worked there about 8 years ago with the same management as me and they are still horrible to this day. You would think they would realize and get there shi together after 8 years but no. My sister told me every day before work I’m not gonna be there any longer I thought I was strong enough to deal with the attitudes the hate the negative from the managers but I got fed up with it to the point I couldn’t breathe during my last shift there. First. They are not clean I was the only reason those chairs and tables would be cleaned I was told by coworkers that I do more and clean efficiently unlike the others. The ketchup faucet is so dirty and never gets cleaned. The men’s bathroom stunk of pee I definitely recommend them getting air fresheners in those bathrooms and cleaning them better. Even customers would tell me I was better at cleaning the lobby than most they’ve seen. I would get compliments back to back. I would stay cleaning the lobby as much as I could n still got Treated so horribly. A coworker told my general manager (Tammy) how good I was doing at lobby and she didn’t even care instead she decided to say “yeah that’s what she’s supposed to be doing” Second: the managers can put a face on and be sweet at times to the customers but I’ve seen them snap on some and be so hateful for something that wasn’t the customers fault. Third. The little frosty fusion machine never gets cleaned I was always cleaning it after myself and others. It’s supposed to get cleaner after every use. Fourth. The managers are so unprofessional I was put on frys without knowing what I was doing I had to ask a coworker for help. I’ve never been put on window before either and they through me over there without a headset next thing I know Tammy the general manager comes over to me and yells at me for not having a head set on. Gives me the headset and acted as if I knew how to use it. Fifth any time someone asked me to take there shift n I’d text Tammy she wouldn’t respond to me instead told the person im supposed to shift that im not allowed to. But never told me myself I couldn’t or responded to why I couldn’t. Fifth. The first 2 weeks I was working there My first day there doing training the website was acting up and wouldn’t let me continue to the training I would ask for help and she told me to keep trying I was trying for 3 hours asking for her help and she refused instead she had a coworker try to help me and he didn’t even try to help me with it instead he talked to me for an hour to get out of work. She finally believed me that it wasn’t my fault it wasn’t working and the site she sent me home but I doing training on my phone it was at %2 when I left I had to walk to Kroger to charge it in the pouring rain crying because I felt so stupid on my first day. When I got my first pay check they had messed it up and didn’t pay me the full amount I was supposed to they took 2 of my hours out of my paycheck. I told them and had them fix it I thought I was crazy at first but I knew something was off. Sixth James one of the managers there was always talking behind customers backs and being so rude making these faces and talking under his breathe my last week there my ride home came to see me before I got off and ordered a frosty after I made it and gave it to her he called her fat for ordering a large I proceeded to tell him she was my best friend and he just laughed and...

There is one word that can describe this Wendy's: incompetent. I've given this location multiple chances (all dine-in), but they're so inconsistent. If you are lucky to come when they're not busy, you'll (probably) have satisfactory service. Otherwise, you may observe one or more of the following:

1. If the drive thru is long, you're probably better off going inside to order. But be prepared to wait there too.

2. If you've ordered via the app, you might get lucky and get your food in a somewhat timely manner.

3. They will literally slap an "Out of Order" sign on perfectly working kiosks because their staff apparently can't handle orders from there. Again, incompetence.

4. The management is bad, especially one lady I've seen here. She is so rude to her workers. She had yelled at them in front of customers. No wonder they're so miserable; they're probably in the back crying. (Side note: I did come here once and saw a different manager who gave off great vibes and you can tell it rubbed off on the atmosphere of the staff, but I've only seen him a couple of times)

5. I watched a worker go to the doors and lock them at 7:54pm, seemingly because the operations are so poor that they can't handle dine-in orders and a drive thru at the same time. You'd think you'd wanna allow people to come inside to lessen the burden of the drive thru? But again, the management sucks, so I'm not surprised.

6. I've never had an issue with the accuracy of my food, but the Coke machine is frequently missing taste or carbonation and the Frosty's are basically melted when you get one.

Look, I get that Wendy's is fast food, and fast food generally has a poor reputation for service and quality. But there are plenty of places that do it right and do it well. This Wendy's is most definitely not...

Holy cow I’m in shock right now. I do not usually eat fast food and when I do I like places that tend to be on the more expensive and higher end of fast food (e.g., Five Guys, Chipotle, etc). I haven’t been to a Wendy’s in probably 5 years. I got a random craving and came here on a whim. Now to why I’m in shock, their pub burger on a pretzel bun with Gouda cheese is INSANELY good. The fries and mango pineapple drink were a hit as well. I’m so shocked that what I just ate would be considered a fast food burger because it was perfectly prepared and oddly better than most of the sit down burger restaurants I’ve been to lately. I wish I could’ve taken a picture of it because it looked semi close to the burger in the photo on their menu which we all know never happens. I ate it so fast I didn’t even think to get a photo. I actually hate how good it was because that just set a really high bar and expectation for me as far as what to expect from a Wendy’s now. I don’t know if other Wendy’s locations are this good or not but good golly I am genuinely impressed with the Mount...