Chopstick House Chinese Restaurant — Restaurant in Mount Laurel Township

My first experience last week was good but this time around one of my dishes was missing through UberEats and if course UberEats doesn't take responsibility smh. I kept trying to contact the driver and she didn't pick up her phone then I messaged UberEats and told them that they put the sweet and sour sauce in my bag but not the shrimp. I then called the restaurant and they supposedly took my phone number and told me the manager would call me and no one called smh. This just shows that they must get alot of calls about issues with their orders so they ignore it. I even put a note on the order and said take your time, do not rush because alot of times they send the drivers too early and yet still something was missing. It's ashame because I didnt get refunded and I tipped well. I definitely won't be ordering from here again and I may not even deal with...

This place use to be my go to Chinese place until my recent unpleasant experience. I had an order that included Moo Shu Pork and Sweet and Sour chicken. They did not include my sweet n sour sauce. I called to let them know and they asked for my address and said someone would drop it off. A hour went by and nobody came. I called them and the gentlemen said nobody was coming because they were busy. He told me if I wanted a refund I would have to call my bank. (I don’t know how this would get a refund) When I explained to him that he needed to issue the refund he said he would not offer a refund unless I came back to return my order. I told him we will part our separate ways and I will not be eating there again. I will not be eating her again! They could care less about messing up a order and satisfying...

This place used to be great! I have been a customer of this restaurant for over 10 years. Service was great when Rita used to be the manager. She would even greet most of the customers by name . This new manager lacks customer service skills. Over the past month I have experienced being double charged on my debit card for a large order, waiting at the counter for over 10 minutes deliberately so lunch specials could not be ordered. Last week, my husband submitted an order and when it was picked up they had prepared the wrong food and wanted him to pay an additional $12 to correct it. I have witnessed myself how she speaks to customers and it is not pleasant. If this restaurant does not take steps to improve their customer relations, it may soon be gone...