Firehouse Subs Mt Pleasant — Restaurant in Mount Pleasant

Title: Exceptional Delights at Firehouse Subs in Mount Pleasant, SC

I recently had the pleasure of dining at Firehouse Subs in Mount Pleasant, SC, and I must say it was an outstanding experience from start to finish. This review is a testament to the exceptional quality of food, friendly service, and inviting atmosphere that Firehouse Subs consistently provides.

From the moment I walked through the door, I was greeted with warm smiles and a genuine enthusiasm by the staff. The cleanliness and well-maintained interior created a comfortable ambiance, making it an ideal spot to enjoy a meal with friends or family.

The menu at Firehouse Subs is diverse and offers a wide range of mouthwatering options. The quality of the ingredients used in their subs is clearly evident. I opted for the Hook & Ladder sub, which was expertly crafted with freshly sliced meats, melted cheese, and a delectable combination of condiments. Each bite was bursting with flavor, and the bread was perfectly toasted, adding a delightful crunch to the overall experience.

What truly impressed me was the commitment of Firehouse Subs to giving back to the community. As I enjoyed my meal, I noticed the vibrant mural on the walls depicting the local firefighters, a testament to the brand’s dedication to supporting first responders through their Firehouse Subs Public Safety Foundation. It's heartwarming to know that a portion of each purchase goes towards providing life-saving equipment to those who protect us.

The service at Firehouse Subs was exceptional. The staff members were attentive, knowledgeable, and eager to cater to any specific dietary needs or preferences. They ensured my dining experience was nothing short of remarkable, going above and beyond to make me feel welcome.

In conclusion, Firehouse Subs in Mount Pleasant, SC, is a shining example of what a sandwich shop should be. With their dedication to quality, commitment to community, and outstanding customer service, it's no wonder they have garnered such a stellar reputation. I highly recommend Firehouse Subs to anyone looking for a delicious meal in a warm and inviting...

I just tried calling this location for the past 16 minutes with no answer and their voicemail is full…(9/17 from 12:45pm-1:01pm) Placed online order at 12:32pm on 9/15 and was provided a pickup time of 1pm by Firehouse Subs. Arrived at 1pm and didn’t the receive food until 1:20pm. I would not have ordered based on a 1:20pm pick up time due to my scheduled events that afternoon. They turned away ALL walk-in orders from 1:00pm until I left. I counted six customers that came in and left. I asked for my order to be canceled due to wait time instead of receiving my food. It took the cashier over 5 minutes to try and figure out how to process the refund from the Firehouse app order and the food “miraculously” became ready at 1:20pm while trying to get my refund so I could leave. The General Manager responded to me with “tough luck” per his email below. They took my order and money and didn't do what they said they would, and will not refund my order. Order at your own risk or better yet, go somewhere else, especially if you want to eat without having to wait an hour for a soggy sandwich. Firehouse email from the GM is below… We apologize for the inconvenience and having to wait an additional 2o minutes for the order to be completed. Unfortunately, online order times can vary depending on the volume of the restaurant. We will not be issuing a refund for this order.

Thank you, Ralph Brownewell General Manager Firehouse Subs-...

When I showed up, the restaurant wasn't very busy. It took a rude cashier coming from the back to take my order. She was snarky, rude, and clearly not happy as when I asked for garlic bread she glared and then went on to rudely explain that it was "white bread that they smear garlic butter on then toast. So, white bread for your sandwich"

They have 6 people behind the line and 3 of them standing around doing nothing... I placed my order and went to use the bathroom. when I came out, got my drink and soda machine sprayed everywhere. Got dirty looks from staff like it was my fault but I cleaned up the mess. Then I waited... I waited 20 minutes while 2 orders which were placed after me were made. I waited while I watched then try to box my togo order in a dirty container, and while they complained about how unnecessary it is for them to have to "make" the garlic bread. Restaurant is dirty, staff is rude and very slow moving, and they made my sandwich wrong and served me burnt potato soup.

Overall firehouse subs is a great restaurant... but this location will never get my...