My best friend and I go to Wood and Grain at least twice a month. Last night, our experience was unlike any other before. (Bare with me here) We got a bottle of wine, and two of every oyster from the north east (to decide which ones we wanted) along with the Wood fire oysters on the normal menu. When the raw oysters came out, we clarified with the waitress which ones were which. So when she came back, we pointed at the oysters and said we wanted the small petite cup along with the SPECIALTY wood fired oysters. It starts with the same wood fired oysters from before were dropped off. Those were wrong. Then they bring out the raw oysters which are large cups and clearly not the same ones from before. We don’t eat the woodfired ones or the raw ones until we speak to our waitress and she tells us that there’s nothing she can do about it because they’re on the table them when we told her specifically which ones we wanted. She offered us a free salad or pizza. So we said the salad was fine for HER mess up (still annoyed about the oysters). The bartender dropped off the salad and asked us how we were and I told him we were really disappointed with what just happened because it was not our fault she put in the wrong oysters. He asked us how he could fix it and we were like it’s OK. He insisted so he made us two espresso martinis and put in a order for the right specialty wood fire oysters.
I have some of the raw oysters because my friend didn’t like them and we were told that we still had to pay for them. Our waitress walks by and says to us in a condescending tone “Well looks like you enjoyed your oysters anyways.” We were so shook that she just said that to us we couldn’t believe it. We still stayed and ordered dessert which is fine. She brings us the check and charged us for the wrong woodfired oysters and the specialty oysters. I asked her about it and she tells us that we have to pay for all of them (even though this was her mistake) or she is going to charge us for the espresso martinis and the salad that were offered to us. We were not rude to her. We were kind to her. We paid it. It is what it is but at the end of the day the hospitality here was absolutely shocking, and we don’t know if we’ll ever be back after last night. Her name was Amanda S and was the shift manager last night. I am a waitress myself and could never imagine treating my customers the way she treated my...
Read moreExcellent pizza and salad! Some things were a little pricy but not the pizza and salad which were completely delicious and plentiful. The beer was mostly 7 or 8 dollars a glass and I hate when places do that. Food is subjective and is worth whatever someone thinks it's worth but a beer that's 4 or 5 bucks in one place is not worth 7 or 8 in another unless you're on a cruise ship. My main complaint though was that they switched on the lights full blast at exactly their 11:00 closing time. It had been softly lit and we were finishing desert and getting the check. There was also another table finishing up. Great dinner up to that point. It was rude and not classy. Too bad. The time was precisely 11:00 which is their posted closing time. Service and food couldn't be better. The lights and gouging cost them one star. So easy to be a 5, I hope they do it. I'll go...
Read moreI just enjoyed the most fabulous find and awesome dinner! I came across Wood & Grain by accident, checked it on Google and decided to try it. I am so happy I stayed. My dining experience began as they opened at 5pm. I was greeted at the door with a, "Welcome, and may I help you." The people, atmosphere and food was amazing! I enjoyed a warm veggie plate and added shrimp (recommended by Natalie) and it was divine! I also enjoyed a brick oven margarita pizza (again fabulous) and glass of Italian Pinot Grigio. Yummy! I wanted something different to drink, so asked Natalie for a vodka soda. She responded with a "Welcome to Charleston" drink! Thanks Natalie!
If you're looking for a fun and easy vibe, amazing food, drinks and people...this is the restaurant you need to check out! You won't be disappointed!! Thank you Natalie and all the wonderful people at...
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