Starbucks — Restaurant in Mount Vernon

I will not be going back to this location. The past 3 days in a row they have continued to make my drink wrong. When I notify them the driveway know that it's not made right, not the way I ordered it and not the way I paid extra to get it, they just say sorry and close the drive-thru window. Instead of doing what they should be doing and offering to make it again, the right way!!!! Then I call in to speak with the manager or to leave a message for the manager is more like it, and Ayla hung up on me. I believe that that act of rudeness and disrespect warrants a call to there corporate offices to voice a complaint and Ayla will be a part of that complaint. At least before I didn't know who was making my drink wrong so I couldn't give names but now since Ayla likes to hang up on people, I have her name because she provided it when she answered the phone! Not a very smart thing to do! Speaks volumes when management should be concerned but yet, not only did they obviously not care but, I never received that returned phone call and I'm still waiting. You know what they say, good thing I didn't...

The staff here all work so well together and handle the pressure of sales or midday it morning rushes, very well. They all smile and have a greeting. And they all allow me to vent out stresses and hard aches. They have listening ears, honest feed back, empathetic hearts. And because of the random conversations and relaxed atmosphere. I’ve been able to have one of them, even help me on really hard days. They give me a therapy session in one way or another, and helps me keep going. Since the loss of my wife and kids, this staff, are my only, good morning, drive safe, have a good day, Type statements are some small things I miss. And they never let me leave without a simple statement of sincerity, they care about their product and the customer. You can’t get that ordering online. The longer I have to wait, the better. I get to talk and listen, and make the day a lot brighter. Thank you, to each and everyone of you. Genuine smiles every time 💪💪💪💪 for those about to rock, I salute...

Mildly disappointed, I’m not one for leaving rude reviews so I won’t be rude. But the barista who took my order at about 10:40am Tuesday June 3rd at the Mount Vernon drive through would not let me finish my order and my coffee was made incorrectly because I have a specific drink I get. I typically only get Starbucks in new Albany before work but I had time this morning to swing through the one by my house. I barely got my order done and she submitted my order. I WASNT FINISHED ordering… I didn’t have time to rant or say anything as I was going to be late to work. But it would be greatly appreciated if someone told her to let customers finish their orders. I’m always kind and use manners and let them know when I’m finished. I don’t think I’ll return to this location because it’s every single time my order is...