Schlotzsky's — Restaurant in Mountain Home

We went to this location for lunch as we were heading home from a great weekend at my son's lake-house in Mountain Home. There were 5 of us, 3 had sandwiches and my granddaughter and myself got broccoli cheddar soup. The sandwiches were served but not our soup. We waited several minutes, and watched others served that arrived after us, and so my son went up to the counter to check on it and the person went to the back, was gone a few minutes, then Came back to the register to take another order, still no soup, nor did she say anything to my son about the soup he was waitng for. He said back down and we waited a few more minutes and by then the rest of the family had finished their food. We watched 2 tables of 4 and a table of 2 be served who came in after us so I went to the counter and woman came out and asked if I needed a box. I said "no we still have not gotten our soup". With and exasperated attitude, she said she was out of soup and was waiting for it warm up and it would be a couple minutes. She went back into the kitchen I could see her working on more sandwiches. No attempt to get our soup. She brought those sandwiches out and served them, and by this point i was still standing by the counter and she did not acknowledge me waiting for our soup while she served another table their food. These people came in 30 minutes after we ordered. When she went back into the kitchen, she took a bag of soup from the cooler (so she really was in the process of preparing as she has said) and poured up a couple of bowls, put one in microwave, the proceeded to her sandwich counter to prepare more sandwiches. She then turned around and put the other bowl in the warmer and finally she served our soup. there was not bread or crackers in the bag and the menu showed bread with the soup. The soup was also lukewarm, not even remotely hot. We didn't ask for our bread nor complain about he cold soup because by this point, we'd been in the store a long time and we just wanted to eat and get out. There was no apology for the wait, EVER. The store was very shorthanded and busy and I can understand they will be slow to get everyone served. But what is unacceptable is to serve more than 12 customers their food, not including the drive thru orders that were served, while leaving two customers without their food, who came in after the customers that were being served. This is inexcusable and poor customer service. I will also add, we were also very gracious and never gave attitude even though we were treated with terrible customer service by the...

Family and I went there for lunch after 1 PM and placed our order. Three sandwiches with roast beef and a chicken salad of some sort. After sitting there for 20 minutes an employee came and advised they had run out of roast beef. My wife told we would wait cause they had just sent their manager or whoever to go to Harp's grocery store across the street to get some more roast beef. After another 10 minutes the same employee came out with a sandwich and advised it was free since we had to wait so long. This employee was very friendly. Sorry did not get her name. Well after another 10 minutes another older lady came from the back and stated it would be at least 45 minutes before the other manager got back from harps. Hmmm !!! Well my wife asked for a refund and the lady said sure. Well then the lady advised her that we had only ordered 2 sandwiches and that my daughter had gotten her salad. No she didnt and we ordered 3 sandwiches. Will not be...

We ordered a buy one get one free pizza, when they gave me my bag there was only one pizza. I told her she forgot the other pizza, she said no, i didn't tell her what kind and they cant give it to me unless i make another purchase. I then asked for the manager which was no help other than to say she did ask if that was all. Yes 2 for one supreme pizza, no you didn't actually tell her to make the second pizza. "So in my eyes they stole my money." I would not have purchased a tostada size pizza for $10 if it wasn't buy one get one. Now i know why they never have customers. The owner should really get on top of this poor management! Hay you owe me a pizza and an apology!!!! And the food was cold and they charge $2.89...