Amorn Thai Cuisine — Restaurant in Mountlake Terrace

These people will lie to you & steal from you. Their sign says cash only; we watched them swipe a customer's card on a card reader. We ordered $41.58 (including taxes!) of food, so explain to us why we were charged $56.68 BEFORE OUR $11 TIP?? These people STOLE from us & way overcharged us, making up amounts (that's why your email receipt isn't itemized)! Some of their items are listed as vegetarian & they're not. They don't care about cross contamination, clean & up to code food safety, or whether you get sick. We ordered vegetarian/pescetarian items; fried golden tofu, tom yum goong, fried crab wontons, & fried vegetable rice. Everything we could smell & taste was cross contaminated at best & prepared directly with meat products at worst, but we didn't fully realize until we'd eaten a decent amount of it. We're both vegetarians & spent over $60 here, but due to their improper handling of the food we were sick with foodborne illnesses the entire weekend. YOU CANT. MAKE VEGETARIAN ITEMS. WITH MEAT PRODUCTS. It's DANGEROUS. When we went in to explain (very nicely!) what had happened & that we needed a refund processed, they refused & LAUGHED at us. They insisted on DOCTORS NOTES to prove we got sick, they lied about 'policies' that they don't have listed anywhere, they argued, THEY SAID OUR MONEY WAS 'INSURANCE'(???). They said we're the first to ever ask for a refund (they have multiple reviews about refusing refunds) & we said that was clearly a lie. They ADMITTED to us that they "cook everything all together in one pan" so we KNOW there was contamination! We were perfectly nice to these people at first, but they looked at us & talked to us like we were trash. When we kept insisting that the way they prepared the food (reassuring them that we weren't saying the ingredients were bad, just the preparation that endangered us) wasn't right & that keeping our money wasn't fair, we said we weren't leaving until we got our money back. They walked away & kept eating their lunch like we weren't there! We asked again can they please process our refund & they didn't even look at us, just shook their head & kept eating. Never in our LIVES have we ever been treated so vile by any restaurant. These people are liars, cheaters, thieves, & clearly have disgusting views of their customers. They don't care about you & they will cheat you for every dollar you give them. If you have any self respect, do a...

My Husband, kids and I have been dining and/or ordering take out from this family for years. Their customer service is welcoming as if you are part of their family. The quality of their food was not ever compromised through and after COVID restrictions and that tells you a lot, as many restaurants we used to love have gone downhill due to the pandemic. Thai delicacies is a comfort food for the soul. This is one restaurant that keeps it authentic as if you were back in their homeland and/or you have a family of their descent cooking from the heart in your own home. This family goes above and beyond with their service ensuring your experience is nothing like the Thai restaurants you have been to prior. Their dishes stay consistent. Portions stay consistent. Service stays consistent. We definitely receive more than our money's worth here. And we are proud supporters. Today, I called, no answer. Therefore, as I was checking their Facebook for announcement of their yearly trip back home, I received a call back with an apology for missing my call. Point is, whether they left for a visit back to Thailand, I would have been happy. They deserve it. But to had receive a return call with an apology and ability to place an order, this tells you they are with their community. Any other restaurant would have shrugged their shoulders and say, "they'll call back if they really want to order." Granted, Amorn Thai would have got another call but only because they are worthit. We thank you guys for all of your welcoming at heart, questions about how our kids are doing, being so genuinely happy to see us, giving us the experience of your traditional foods and culture, and never compromising the quality, service, and portions of your dishes through the pandemic. We absolutely appreciate your family. -Scott and...

I've had a mix of experiences here, I've only dined in once but all the others were take out orders. The food is very good but a little pricey for the portion sizes I still come back. I've only ever had one crappy experience here but I continue to come back.

I once ordered food to go and they got the order wrong THREE times and still charged and extra 2 dollars for the right menu item I asked for. I was already very upset because I had been waiting for 30 min and had to come back twice (I tipped them before realizing the order was wrong and was tempted to take the money out of the damn tip jar). I was very upset but english isn't their first language and I might have not made myself clear with my order so I tried to remain very calm.

Yet, I once made a large order for a party and they were super awesome troopers and came through on a day they were supposed to be closed just so we could have fresh warm food the day of. I've only had that one very poor experience here, I don't dine in and always pay in cash so I can't say anything about the hidden fees I've read about either. This is the best Thai food I've ever had which is why I came back even after the frustrating experience, but its been great...