Rita's Italian Ice & Frozen Custard — Restaurant in Muhlenberg Township

Since moving to this area in 07. I’ve always support local businesses. It’s a Philly tradition to have “Italian ice” and a pretzel (Summertime!) I like this business and love the products they offer. I also appreciate the fact that they employ the local kids in the area. Thumbs up to the owners. The three star rating is just this; apart to being a retired government Employee we are also retired military. For the past two years I’ve compiled a list that would help local military families find a great place for their families and save a few bucks. Last week I had visited this establishment and asked the young lady(didn’t get her name) if the business offered military or first responders discount? She gave a 10% discount and we spent $30 dollars. We frequent this establishment and like it, so we try to go at least twice a week(three grandkids). Today I always ask, and they said “No we never give military discounts.” “I’ve worked here 4 years and we never gave that kind of discount.” Quoted by a polite young man by the name of Josh. He was extremely polite. Now, I have no issue with or without the discount. My issue is training your staff so that ALL will be on the same page. Doing something one week and then the next following week; nobody has a clue. I have removed this business from the list but I will still support my local businesses. There’s a local ice cream shop across the way that does give military...

I love Rita's since forever, yet tonight my husband and I went with a friend and the young lady who attended us, her name is Sofia, obviously Hispanic and with an accent refused to speak to us in spanish. I am bilingual, but my husband speaks only Spanish. She said in English to her partner, "Take them, I don't want to speak Spanish with them. Like she was better than us cause she thought none of us spoke english. The other young lady who attended us was very nice. Some ppl can be so rude and need real training, and I pray she gets fired. Until she learns to behave properly...

the lady who serves the ice, was rude, when I kindly asked her that something was off about the ice, Mango to be exact- I always get mango but today it tasted like ear wax- so she just told me oh next time tell us to try it…. I was like um I always get mango, she just ignored it- and I didn’t say anything but thank you at the end, and also she looked at me like if I was crazy .rude. But ok RITAS MAKE SURE UR ICE IS UP TO DATE cause this is not the first time the ice tasted bad, I know how all the flavors taste when they...