Subway — Restaurant in Muncie

Had my two kids with me so I went through the drive through. Ordered 2 foot long subs and when we got home, both subs were on the wrong bread. One sub had barely any toppings (even though extra toppings were asked for) and the other had no cheese (even though we asked for cheese). I called them and let them know. They said "do you want to bring it back in and we will remake it?" I said I have two kids I'd rather not get back out of the house in the cold, and asked to be credited for next time. They said they can't do anything for me and would only refund or remake if I drove back in with the sandwiches. Even though it was not my fault. Even though I didn't make the error. It was my problem, not theirs. Human error is 100% acceptable, but it's also expected to make it right for the customer. If you can't be trusted to make the food correctly or put the customer first when you DO make a mistake, then close your drive through. That way the customer can watch your every move and call you out to make sure you don't mess up. Otherwise, don't bother going to subway (at least the drive through) unless you want to sit at the window and tear open the paper and ensure your food is right. My mistake. We will never go here again. Way...

this place is a effing joke you set in line at the drive-through for 10 minutes not to be told that they’re not taking orders through drive-through no sign no nothing, so then you go inside you don’t get greeted with the hello but a dirty look. No I’ll be with you in a moment or anything, even though they looked at you 12 times. and then when you are recognized, it’s what can I get you in a hateful mood I tell them I need two salad bowls, and the boy just acted like it broke his heart that he was gonna have to turn around and get a bowl, well they had one bowl, and just moped around looking for another bowl. "OK well let me go ahead and make you this first bowl" is what I was told so he made the first one then they have no lid for the salad,so they try to wrap it in plastic cling and couldn’t even get that to work. Then to make a sandwich that also was gonna kill them because the bread that I wanted was in the back so they had to go get it and bring it up, I’ve never seen someone so slow but this place has 2 of them. The money that I just spent there🤬😡I’d rather see Subway burn down than to ever spend another penny there very...

I frequent this Subway for lunch, as it is close to my job. I always order the same sandwich. I asked for the veggies to be lettuce, spinach, tomato, pickle and onion. When I got back to work and opened my sandwich, I had lettuce, pickle, and about a half a container of black olives on my sandwich. When I called to let them know, I was told the only way to get a replacement was to bring the sandwich back for them to remake it. I was already back at work so there was no way I could go back down there to have them do that. I personally think that is a horrible way to run a business. It is not my fault whatsoever that my sandwich was improperly made. I would have been happy with them offering me a free sandwich or at least my money back. I paid $10 for a sandwich I just threw away. I will NEVER go back to this subway again. The customer service I experienced here today was the worse I've had from any...