Burger King — Restaurant in Murfreesboro

If you're the owner of this Burger King, you need to pay them a visit my friend because it has clearly been far too long. The entire crew is actively trying to ensure you don't turn a profit. Today I experienced the absolute worst service that I have ever experienced anywhere.

Where to begin... First, I drove past Hardee's thus morning and the line was wrapped around the building so I continued on to my second favorite - Burger King.

I thought it was my lucky day because there was no line in the drive-thru at all! So I pull up to the speaker and he says "please hold". Holding. Holding. Someone pulls up behind me. Holding... Holding... Guy behind me leaves. Holding. "Thank you for holding. What can I get you?" I ask for the number 5. "Please pull forward to the very first window. No one will be there but I'll meet you back there shortly." I said ok, thank you and pulled forward.

Waiting. Waiting. "That'll be $11.18" I pass him a $20 bill. "Hang on, I need to get change." Waiting. Waiting. I turn the truck off. Waiting. He gives me my change $8.72. Mostly nickels. I say thanks and pull forward. Guy hands me my bag and Orange Juice and I head home.

I get all the way home and reach in the bag to pop a hash brown in my mouth. They're so hard the first one cut the roof of my mouth. So I grab my sandwich and unwrap it only to find it's just a plain sausage sandwich. I ordered the #5 the S/E/C biscuit!!!

So I returned to get my money back. I walk in and stand at the counter. Nobody in sight. So I whistle, and someone comes up, its the guy who took my order. I said "hey I was just here and this is what I ordered", showing him the receipt. "This is what I got," showing him the sandwich. He said "I got you" and started to walk to the kitchen. I said "no, no, I want my money back please, and you can keep this." He's surprisingly calm, said "ok" and went to the back register to get the cash.

He comes back with $8.72 change and said "sorry we didn't have any quarters so you can have this roll of pennies..." Right as the manager walks up. I said "that's fine" then proceeded to count it. Manager says nothing and they both started to walk away.

I said "hey, I paid $11 and some change, this is only like $8 something." He came back and looked at the receipt again and agreed. Went to go get my change.

As he was getting my cash, a dining room customer walks up to me and says "hey, man I feel your pain. We got here when they first opened, and the trash was already overflowing inside and out. The parking lot was full of litter from the wind blowing their trash everywhere. Their fountain machine didn't have any ice so we had to come back to the counter and wait for them to come up so we could ask for it, then the manager dude only gave me like 4 little ice cubes. The coke was super syrupy so I poured it out and had to wait at the counter again to ask for more. The manager just looked at me stone faced when he came back."

I said "damn, it's absolute garbage. I just gave them their food back, got my money back, and won't be coming back." He said "me too" and we both left the building never to return.

It's clear to me now why there wasn't anyone but two people here, and Hardee's two blocks down is PACKED. Literally nothing was right, aside from the orange juice being sealed. The staff at this Burger King need to be treated like an oil change. Replace the...

Had three different negative experiences over that last few months, and I have decided that I am officially fed up and will just not ever go to this location again.

First, went through the drive thru and handed the cashier cash. $20 on about a $12 order. You'd normally expect change, right? Nope, the cashier started to close the window, and I had to ask for my nearly $8 of change that the person was just going to keep because they apparently assumed "it was just a generous tip." This reeks of being some scam that I called them out on that they were trying to pull, and the manager didn't seem to see an issue when I spoke to them about it.

Second, I will order items like a Bacon King, which is shown to have things like two slices of cheese, bacon, and condiments, and what I receive ends up being just missing things. I once got just two patties and mayo only between my buns. I don't know what the assembly issue is, but it's persistent and annoying.

Third, I consistently find that I am missing at least one item in my bag. A whole sandwich, a side of fries, something. I ended up all the way home the first time missing two entire burgers, and then I knew to look out for it. (And you guessed it, the manager on duty said it was too bad I didn't notice while I was at the store, cause they couldn't just take my word for it at that point). The missing item(s) problem seemed rare at first, but seems to happen every other visit at this point.

It's just too much to have to have to stop and check everything I order is present AND made correctly on every single visit, and have to put up with no one ever seeing anything in need of fixing. If you like Burger King, find a different location to get your fix. This one is...

I wish I could give zero stars for this review! I will never return to this location! I went through the drive-thru today at approximately 4:30pm. I asked what came on the #10 sandwich (New Chicken Bacon Cheese Sandwich). After the employee mumbled the ingredients, I asked for the number 10 meal with NO MAYO and a Sprite to drink. Went to the first window and said "Hello" and smiled and didn't receive a hello or smile back. Paid and went to the next window. Got my order and pulled in a parking spot to check it. Sure enough, MAYO all over my sandwich. Went inside, showed the cashier the sandwich and my receipt where it clearly stated NO MAYO. They remade the sandwich and handed it back to me as if THEY were annoyed. They didn't apologize for the mistake or anything. I went back out to my car and opened the sandwich.. this time there wasn't any cheese or bacon!!! I went inside again and still politely told them that the sandwich was wrong again. The lady walked around, carrying the sandwich, trying to find the manager. Finally, I just asked for a refund because it was too much trouble to get the right sandwich! They gave me the refund and kept the receipt, otherwise I would post it on here. Still, never received an apology for the inconvenience. I went back out to my car and drove off in search of somewhere else to order food. Picked up my Sprite and the lid wasn't on it securely; it spilled EVERYWHERE inside my car!!! I was furious! To top everything off that had already happened, they couldn't even put the lid on the cup correctly?!? This happened over two hours ago and I am still so furious that I'm shaking! I am going to tell everyone that I know to avoid the Burger King on Old Fort Pkwy in...