Nothing Bundt Cakes — Restaurant in Murfreesboro

I have come to this particular location many times for business and personal functions. Today I went to pick up an order which I placed online and low and behold I accidentally put it in for the 21st verse today. That was completely my fault. A very nice you lady, Shy, told me that if I waited 20 minutes that they could fulfill the order. I was extremely grateful. Another young lady interviened by the name of Alissa I believe or something close to that and rudely asked for my order number. I told her my confirmation that I printed off online was all I had and she rolled her eyes and asked me for my phone number. She then proceeded to walk back to back and when she returned up front she decided to reprimand me like a child. She told me I need to watch my dates not to make that mistake again and that we all don’t want to have to stay late remaking my order. I was absolutely dumb founded I have never ever been treated so rudely. I was so upset that I had to walk out to my car for a minute. When I walked back in I explained to the rude young lady that it was probably best if we just cancel the order since it is clearly such an inconvenience. Alissa went back to get her manager and her colleague upfront felt the need to apologize to both me and my daughter for our treatment. The manager was very apologetic for her employees behavior and did try to make amends. All that being said, my family and my business are seriously considering taking our business elsewhere because I would NEVER EVER do business with that rude young lady. It is so disappointing that something my colleagues, friends and family so truly enjoy has been so incredicdly tainted by the worst customer service I have ever received by that...

I went into nothing bundt cakes today after leaving my doctors appointment and getting some not so great news and I remembered that they had a new location over by the hospital. I came in on 1 crutch due to a present injury and smile and when I walked into the building Ms. Alissa gave me the same thing back asking was anyone ready while looking at me. I smiled and pointed to the couple in front of me with the child and they stated they weren't ready so I hopped on up. She took my order asked if I was on the mailing list, directed me to my coupon for buy one get one, checked me out, asked me if I needed any assistance and if I wanted my name entered into the drawing for the cakes for a year. I told her yes ma' am. Who would turn that down?! Ms. Alissa pulled out her pen and wrote my name and phone number down and put my information into the drawing. She then helped me out to my truck with my red velvet and white chocolate raspberry bundts and at that moment I believe she was my angel in disguise. I believe she is that person that God put into my life at that time and that moment to make me smile. She was a very sweet person and I am so thankful that I choose to come into this location today because I almost didn't because I said I didn't need anything else unhealthy. Ms. Alissa, my angel, I thank you for being so kind and courteous to me today and I thank you for assisting me in every way that you did. I am very grateful for having met you today and I hope that I am able to meet you again in the near future!...

Maybe this place is normally okay (probably not.) but not today. As we ordered we were told they had the cakes in the back ALREADY PREPARED. So even if we place a “big” order which 12 small cakes its not actually that bad considering the amount of people coming in and out of that place we should’ve got our order in 15 minutes (OR LESS). We waited like 30 or more minutes FOR 12 CAKES THAT ARE PRE-MADE! There was several people in the back not making cakes, JUST BOXING THEM. The people were sitting doing nothing in the back. Many people came after us to order and guess what. I guess more than 20 cakes were boxed up and given to them. Me and my family were tired and fed up. This is supposed to be a quick service so we had something to so later. We were 20 mins late for that btw (which doesn’t matter but is still annoying) THEY WOULD NOT EVEN GIVE A REFUND. “You can get store credit after me cancel it?” No. “Coupons” NO. Literally a scam. Im not 100% sure but you cannot do that without giving a refund waited 2 seconds and literally saw them pack the cakes up in 2 mins at the back. Got them. No idea how they taste yet. Will not make up for it.

Also there were other customers Getting the same treatment. And had less than 12 cakes....