Puckett's Restaurant — Restaurant in Murfreesboro

There are very few places that I will NOT eat at. I used to LOVE Puckett’s. Sadly, I can no longer entertain that statement.

The service was awesome! The girl was training, and did a great job! I don’t understand how the poor girl makes any money as it was dinner rush and there was only about three other tables. I felt obligated to leave each girl a very heavy tip. I ALMOST left her a note on a napkin saying the service we received was top tier, and really the biggest tip I could supply her with was “you can make much better wages working at Texas Roadhouse or Primrose.

My hubby and oldest daughter got the country fried steak and ate every bite. Both said it was amazing. They paired their meal with mashed potatoes and said they were yummy and that their sweet tea was the best! I got the BBQ Nachos. The meat was not good at all so I picked the meat off. The house made queso reminded me of the cheese sauce that you get out of the machine at a gas. Kiddos ordered PB & J, which I rarely allow as a meal. Both took one bite and was done. I’m not sure what kids Puckett’s menu coordinator raised, but I’ve never met a kid who eats cantaloupe or honeydew melon— besides me when I was a child. The fruit cup had two tiny quarters of a strawberry and two good grapes and one rotten grape. My daughter ate the strawberry pieces, the two good grapes and came unglued when she realized the third was rotten. The

I based this review solely on my meal and my two younger daughters meals since they can not speak for themselves on a Google Review. I did not factor in my oldest daughters opinion or the hubby’s opinion as they can leave their own Google Review if they feel persuaded to...

We have always loved Puckett’s. We love to take visiting family and friends when they’re in town too. The fried green tomato BLT is always a huge hit and so are the fried pickles as an app. However, the disappointment has just been recently. About a month ago we went with friends and my husband ordered the Nashville hot chicken. The chicken was dry and hard like it had been fried too long...not to mention it was incredibly salty. Not good. Then we visited again this week with a different group of friends. We had a large party and our waitress was awesome. She did such a good job of checking on us and communicating the issues of the night. (But she shouldn’t have had to apologize.) My whiskey platter with blackened chicken was really good. However, when we asked for drinks, the bar was out of the soda we requested. So we switched drinks. Then they were out of the cherries used in the second drink. Finally the bartender worked with us to concoct a new cocktail and she did an awesome job too!! Thank you to her for her willingness to get creative. But then after ordering our meals, our waitress had to return to the table to tell us they’re out of Brisket. Brisket!!?!? It’s on multiple menu items. And it was only 6:30. Not really late enough to be running out of food! Needless to say my husband was not happy. It was a bummer of a dinner and our bill was a couple hundred $$’s. I write this review mostly to say we want Puckett’s to stick around. We had always enjoyed the food and the service and the live music is a great addition to the Square!! Please figure out what’s happening and make the necessary changes. We’ll be back and hope that things are on...

Ordered two family packs 9/17/22 for pick up at 3:20pm. Received order and drove 30 mins home only to find a pound of BBQ and quart of Cole Slaw had been left out. Called restaurant and spoke with someone who stated we could come back and get the two items left out. Drove 30 mins back to the restaurant to receive the two items left out of the order and then drove 30 mins back home. Once home found that instead of a pound of BBQ we were given Cobbler which was not ordered. Called and spoke with manager who offered for us to come back to restaurant (for a third time) and he would personally make sure I received the correct ordered items. At this point I refused to drive 30 mins back and requested a refund for the Pound of BBQ. The food received over an hour earlier was already cold. It’s was for a birthday party that was delayed due to running back to the restaurant twice already. Was told by Nathan he would have to speak to his general manager. When Nathan called back was told they could not refund any part of my order since it was made online and the IT department would have to be contacted. Stated his general manager had my number and would be giving me a call the next day (Sunday). No call from anyone Sunday. No call from anyone Monday. My family and I have been frequent visitors to Pucketts for a long time and the lack of customer service and quality of food has really gone downhill over the past 6 months. What a shame that a once well ran restaurant has turned to be substandard and developed such a...