Braum's Ice Cream & Dairy Store — Restaurant in Murphy

Yesterday, I visited this location via the drive-thru for the fourth time. Despite previous incorrect orders, I hadn't spoken up until now due to the treatment I received. Upon realizing my order was wrong again upon reaching home, I decided to return to have it corrected. Back at the drive-thru, I ordered the same thing and, at the first window, explained the situation to the attendant and handed over my order. The attendant summoned the manager, who asked what was wrong. Instead of an apology, he suggested I come inside next time for a consistent order, to which I explained my preference for the drive-thru. He instructed me to proceed to the second window. Although my order was ready when I reached it, I did have to request an adjustment, which was taken care of. Dissatisfied with the service at the first window, I inquired about the manager's name from the younger attendant at the second window. He seemed hesitant to answer, but eventually revealed it as Drew. Drew decided to approached the window even though I did not request him nor his assistance, so I recounted my previous incorrect orders, but he appeared indifferent and deflected by asking about napkins. Notably, Drew's badge identified him as the manager but lacked a name. Despite this, I drove off, feeling unsettled by the experience, prompting me to leave this review. It was evident that the younger staff seemed intimidated by him. Braum's, as a prominent food chain, your staff should be better trained in customer service, and employees should never feel hesitant to provide their manager's...

Updating my original 3 star review to a 4 star review, along with my reasoning. Braums now offers to put all ice cream orders in a bag, especially if they see there are multiple orders, but only one person in the vehicle. The staff are always friendly as well. I am only giving 4 stars and not 5 because they could improve on the stinginess (is this even a word?) of their ice cream. Sometimes my husband & I order our ice cream & the portion is great! Sometimes, the ice cream is only filled halfway (of that much) to capacity. I do realize that they have a hiring sign out & have taken that into consideration, but working on portion training would also help. My husband & I come here at least once a month for "date night" or just if one of us has had a rough day, we know the other will surprise the other half with a sweet treat! We love the ice cream, burgers, prices & the staff here!

ORIGINAL 2020: Love their ice cream, but for some reason when we're in the drive thru, we always have to ask for bags. It could be 1 or 2 people in the car & we've ordered 5 items & they want to hand us them all individually in open containers. I'd rather they just ask, do you need a bag/lid...

Update: They fixed the order accuracy issue and I haven’t had any issues since.

Update 12/14/23: They have once again for the 3rd in a month, forgotten my bacon on my burger. The burgers are not even made well anymore with all the pickles stacked on each other. And they are not answering their phone. I always find out when I drive all the way home. Smh

The last time I was there, the service had improved significantly and I think it’s only fair that I update this because Braums does have good burgers and shakes. Even though the salt on my fries have been lacking but who needs more sodium? Thanks Braums for the improvement.

Old “Please”, “thank you” and “have a nice day” are all things this restaurant customer service is missing. Why be rude/unfriendly to a customer? The shorter Hispanic male with the earrings consistently has no customer service skills. I use please and thank you and don’t even get a response. I have been a Braums customer since the old Oklahoma days but this is unacceptable for me.

Chick-fil-A is down the street, you can at least send your employees there to learn how customer service should be done.

Not going back there for...