Wendy's — Restaurant in Murrieta

Why is service extremely S-L-O-W when there is hardly a walk-in, the most business comes from drive-thru volume where i witnessed 4×, were a stack of 15 vehicles during peak hours? So why does it take 5+ minutes per car? One instance, we decided to leave the long drive-thru line and walk-in instead. There were 3 people ahead of us inside, waiting for their order. It took 15 minutes for the guy in front of us to receive his bag of hamburger. The personnel ignored us, we stood there waiting for 20 minutes. By the time we received our orders, 15 minutes later just like the guy who came before us - we discovered they gave us the wrong hamburger. We ordered a triple baconator, they gave us triple without the bacon. We called it in, the personnel who answered said we only need to show up with the receipt. The following day we showed up - the front door is CLOSED. When we called, the phone was off the hook. We had no choice but to go to Drive-Thru... it had only 5 cars in line at that time. Incredibly, it took 30 minutes for us to reach the "ordering mic" where the staff taking the order said, we cannot get our triple baconator because it was already ordered. - - - in SUMMARY - - - please explain how you're taking 5+ minutes per car, mess up the order, then have an attitude against customers who were very patient enough to stay in line just to give you their business? And this is with a very low volume of customers, how will you perform when there's no more lockdown, and walk-ins plus drive-thru customers are flowing in? Change of management or change of personnel or...

This is the worst Wendy's I've been to. I used to work for this chain, and the management staff at this location that worked on August 15th,2018 need to be suspended, and re-trained! My mother is also the GM for a training-store of this chain. First of all, Alondra was rude on the intercom to where she would interrupt while I was still talking. My burger was made wrong. Given, I had customized it, it's not to the point that a Jr. Bacon with extra mayo, extra tomatoe, extra lettuce, and extra pickles should become rocket science. Also, my order was not shown in the screen. Long story short, the burger only came with the patty, bacon, and pickles. When I went back, I told them that I was there because my burger was made wrong, and I'd like it remade. Alondra, then replied back with. "order when you're ready."... A second time after she initially greeted ne with "welcome to Wendy's", and I told her the reason why I was there.... are you kidding me? After the burger was remade again, it came with single serving of everything, plus onions. Also, another manager is the one that made my burger, and handed it to me. It almost seemed like it was made wrong, again, on purpose. I'm assuming that Alondra was the manager wearing the headset and working the window. People, this restaurant had 2 stars as a rating when I wrote my review... I'd go to a different restaurant...

This location doesn’t know what it is doing. I order the taco salad as I have many times from Wendy’s and also from this location. They usually forget something, this time was no different. But this time they kept refusing to give me what I paid for. The taco salad may not originally come with a dressing but when you order it online it asks what dressing you want with it. I select the southwest ranch. The lady at the window says they don’t even offer ranch at this location except for just the little ones to dip nuggets in. I order this all the time and that isn’t true. So I went inside to get it from someone else who may know what they are doing and also to get my extra salsa I paid for. Again, a different lady says it doesn’t come with the salad. However, they point is that it not only gave me the option online but it was on the receipt and I paid for it. Then she didn’t want to give me my extra salsa which I also paid for. Finally I got it but it shouldn’t be this difficult to get what I paid for and I shouldn’t have paid to go inside to get it a second time! I won’t be going back here unless they...