Schlotzsky's — Restaurant in Mustang

Rude girl in drive thru took my payment. I watched my food being prepared, bagged, and then placed by the window. 10 minutes of sitting there staring at my families food with no one in sight. Then noticed the girl walking around talking to nobody, there was not any customers in the store or anyone else in the drive thru. Then we could see that she decided to empty a trash can. We finally started honking our horn. That didn’t work. I finally had to call the stores phone to get ahold of someone and tell them we are sitting in the drive thru for 10 mins staring at our cold food. They finally located the girl. I guess she went outside. Who knows. Comes to us and handed us our food and quickly closed the window without saying a word. Service was horrible. Maybe time to drug test...

I ordered the French Dip Roast Beef sandwich and side salad. Both were excellent. It was busy after church on Sunday, so a little crowded, but food came out pretty quickly. Staff is very friendly. I did have to wait at the counter for someone to help me. I needed a bag for my containers of leftovers. The server should have brought a couple of bags and offered them with the containers. I have found only a few restaurants do that, without being asked. It really should be automatic. No one wants leaky food...

Had an issue with my order last week. Got the wrong sandwich. Went again this week to test the waters… went through the drive-thru, got my food, left, noticed that my order was wrong again after making it a mile away. Went back and they were making me the “correct” sandwich. Got the second sandwich, kept it kind and said thank you and left, made it a mile away again to find out they didn’t even put meat on the second try sandwich… this place was amazing when it first open. Idk who runs it now...