AT&T Store — Local services in Mustang

First I went to the AT&T store in Stillwater and the woman told me that for a speed of 25 my internet service would cost $40 a month. So I started the process of signing up for it when she said, “oh wait you have to already have any kind of service with AT&T to get that price.” Since my sister does have AT&T I decided to just wait so that she could get the internet for $40 a month. Next, I went to the store with my sister in Mustang and they told us that we didn’t have to have service with AT&T to get an internet speed of 25 for $40 a month, so we signed up for internet service there. When the technician came to answer questions while the internet was being installed, he said that I was signed up to pay $50 a month and all I needed to do to get it for $40 a month was to change the billing address to my sisters billing address. So I went back to the store in Mustang and explained what happened. The man told me that the person who signed me up must have made a mistake and the only way I could get internet for $40 a month is if I get a speed of 5. He continued to tell me that would not be sufficient for what I need internet for and that there’s nothing he can do about it. I have contacted AT&T multiple times with this issue and not once has someone offered me a solution. I have been lied to and mislead by multiple AT&T employees on multiple occasions and not been offered any kind...

My experience at this location is never less than a 5/5. Whether is it multiple associates or just one, everyone is greeted and attended to in a timely manner. The Ora of the store is always positive and they never lie! If they don’t know the answer they will tell you that! With that being said they will find the answer out for you and ensure you understand before you walk out the door! I pass by 5+ stores to be assisted with any trouble shooting problems just because my experience at the Mustang location is so pleasant. The manager Matt is very knowledgeable and very helpful and I feel confident in all of his solutions. Also the associate SeQuoia is a stand out l, handling multiple customers at one time with a smile on her face the entire time! Not to mention she knows the products and store like the back of her hand! All in all one of the best customer service experiences I’ve ever...

Larissa is a very bad manager. I just bought 1 cell phone 1 month ago and she gave me totally false information about the payment of my cell phone bill. Mrs. Larissa opened a business account for me without having a business to try to help me lower the cost of my Bill, which has been super expensive. the amount of the Bill is totally different from what Mrs. Larissa told me. i went to several at & t stores and they all gave me different answers and solutions. I am very frustrated, I cannot find a solution to this problem. I do not wish to continue with this line. But Mrs. Larissa was not receptive to my problem and she did not give me solutions. I am not used to doing this type of publication but at this time it is necessary, do not be fooled by this lady Larissa does not have true information about the...