Anytime Fitness — Local services in Mustang

Can I give this negative stars? Is that a thing?

I signed up for three months to try this gym out before committing. I visited twice and had a few conversations with the manager in order to be clear on exactly what to expect. I was assured of what the payment would be before ever signing up.

After several weeks I had to place my membership on hold (kidney stone) and, again, was assured it would remain on hold until I could resume my work outs.

The payments picked back up without my ok and when the payments continued well after the 3 month trial, I was told I was enrolled in auto-renew (which I was very clear in asking about from our very first conversation - they completely assured me I would not be renewed unless I physically came down and re-enrolled myself).

I went down there and signed paperwork to cancel EVERYTHING. Three weeks later I was hit with another payment (twice the amount of original membership). When I called to ask them about what I was sure was a mistaken fee, I was told this was a fee they charge once a year for "equipment and maintenance". Even though I am no longer a member - I was still charged because my cancellation was inside 30 days of this charge.

So, heads up everyone... reconsider before signing on with...

From the moment I stepped into Anytime Fitness, Dewinston has been nothing short of incredible. His deep knowledge of every piece of equipment in the gym is immediately obvious—he’s always ready to explain proper technique, recommend effective routines, and tailor advice to each member’s needs. But what truly sets him apart is his warm, approachable nature. He greets everyone with a genuine smile and makes the gym feel like a second home. Whether you’re a seasoned athlete or just starting your fitness journey, Dewinston makes you feel welcome, valued, and supported. He’s professional without ever being distant, friendly without ever being overbearing, and incredibly easy to talk to about anything—from workouts to just everyday life. You can tell he truly cares about the people who come through the doors, and he goes out of his way to include everyone and create a positive, uplifting environment. I’ve never met someone so kind, helpful, and dedicated—and it’s clear that the entire gym is better because of...

Been going here for some time, nearing the end of my 2 year contract. This business has changed hands a few times and each time it seems to get worse. Dirty equipment and often times the restrooms aren't up kept (no soap, towels or frequent wipe-downs.) Between 3pm and 6pm rush hour the facility seems very crowded, mostly people talking and holding up equipment, not to mention failing to return the weights they used. Tried to cancel membership due to a car accident, manager was very unpleasant and unhelpful, said a "request" would be sent for cancellation. Got an e-mail saying "request denied" even when sufficient documentation was provided. Not only are my wife and I not renewing membership, we are going to invest time in making sure this establishment and franchise lose not just our business but 15 other friends and their spouses in other locations. Plus word of mouth to the dozens of people I speak to on a weekly basis concerning gyms and workout regiments. I strongly recommend avoiding this gym...