Creations Fine Jewelers — Local services in Napa

Words cannot express just what an incredible experience I have had (more than once!) with Creations Fine Jewelers. Brian and his team have created a warm, welcoming and no stress environment which is genuine and much appreciated. And that doesn’t begin to cover the gorgeous jewelry and watches – and the custom work Creations Fine Jewelers carries. My first visit to the store was to fix a brand-new diamond ring where the diamond had fallen out due to a setting design flaw. Brian had great suggestions about correcting the problem – which was going to continue to happen. Creations fixed my ring – and the problem solved! I’m wearing the ring confidently with the diamond intact! My most recent visit brought me in to the showroom to explore options for updating/upgrading my wedding ring at my 10th wedding anniversary. Michele led me through the process in an upbeat, but low key, no pressure manner. I had an idea of what I was thinking about and Michele took the ball and ran with it! She made suggestions about what we could do, but never pushed me into anything. We did not pick the most expensive option – but one I was most comfortable with. Brian made some design improvements and the result is the most stunning ring I could have ever imagined!!! I can’t stop looking at it!! The best part of the whole thing was that everyone working in the showroom became part of the process and were so excited for me with my gorgeous, re-done ring. I have never had an experience like that – where everyone was just that excited and happy for me. I can’t say enough about the amazing experience I’ve had at Creations Fine Jewelers. Brian, Michele and the entire team are awesome, and I can’t say thank...

While in Sicily on vacation I came across a unique diamond ring that my wife fell in love with. So of course I had to surprise her with it by sneaking away during dinner to return and purchase it.

Some years later a small diamond went missing and I was recommended by the ring’s designer to contact Creations Fine Jewelers to have it inspected.

Not only did Brian at Creations Fine Jewelers inspect the ring but he also went to bat for me and was able to send the ring back to Italy for repair at no charge.

Fast forward a couple more years and another issue occurred with the ring that needed repair to the band and again Brian and his staff faithfully inspected and obtained a full repair from the designer. This time the repair was not covered but Brian worked out a reasonable price and the ring looks brand new again.

Service like this is rare to find when you aren’t spending thousands of dollars. And consider that I have never met Brian and his staff other than on the phone and yet they have my full appreciation and highest recommendations as truly...

This place is your one stop shop. Their prices are very competitive. They do a lot of work in house. They can accommodate almost ANY request. They are so very kind and actually REALLY do care about you as a person. They really want to understand what you are looking for and what they can do to make it work within your budget. I HIGHLY recommend working with creations. Their customer service is superior to any jeweler. I've worked with Cartier and I prefer creations by far. The quality and professionalism combined with family owned and family oriented just puts this place above and beyond. You quickly feel like a part of a family here. You feel like they really care about your happiness and your input. I was in contact with the store for a couple months as I was educating myself and looking at other options. Creations was very patent with me and offered me many solutions and gave me other ideas and there was no pressure to buy. I'm so very EXCITED and proud to wear my new earrings and I'm very grateful for everyone at creations for assisting me in...