Lou Malnati's Pizzeria — Restaurant in Naperville

Ordered two deep dish pizzas for pick up (one was The Lou with sausage added and the other was the hot honey pizza). Arrived to the restaurant 3 minutes past my order ready time and called to ask them to bring it out to me as it was for curbside and they said they’d be out in a few minutes.

After 15 minutes of waiting, I had to go inside (which was empty) to get the pizzas while the staff was standing around talking and my order was sitting there untouched.

Upon returning home, both pizzas were insanely soggy. Soggy to the point where the box was soaked through the bottom and if you tried to pick up the pizza, it immediately ripped apart. It was as if someone took a hose to this thing, not even kidding. And it was for both pizzas! We’ve never had this experience before.

I called the location and spoke with Monica, who was very kind at first. She refunded the order and had two new pizzas delivered to us. An hour and a half later, we get our pizzas delivered and it’s the same exact issue. Both pizzas are soggy through the box. The delivery guy couldn’t even hold the boxes, they were so wet.

I gave the restaurant another call and asked for Monica because I would assume that as a manager of an establishment, you’d want to know if this is what your restaurant was delivering to your customers. I waited about 10 minutes for her to get to the phone and when she answered, I thanked her for taking the time to attempt to right this wrong. However, the pizzas were still extremely soggy (if not more soggy than last time). She then just proceeds to not even answer me and is just sitting on the other line. I had to ask if she was still on the line about two to three times and she would just answer with “uh huh” and says “and so what would you like for me to do?” It’s a strange question to ask when someone is sharing their experience with your establishment where there was a clear miss. TWICE.

Ultimately, I was told this was my fault for adding sausage to the Lou pizza and it creates moisture. However, I’ve ordered this in the past without this issue. That also doesn’t explain the sogginess of the other pizza I ordered and, strangely, they can’t explain the reasoning for that one.

The location is just not worth it. There are SO many other Lou Malnati locations to go to who care about the quality of their food. Make the drive and go to Oakbrook Terrace. They are superior to...

Hark, noble patrons! Lend me thine ears as I recount a most glorious experience at Lou Malnati's, a cherished establishment nestled in the fair town of Naperville, Illinois. Herein lies a treasure most delectable: the renowned deep-dish pizza, a dish that dost capture the hearts and appetites of all who partake.

Upon mine entrance into this bustling abode, I was met with a warm welcome and the savory aroma of pies baking, wafting through the air like a siren’s call to hungry souls. The atmosphere, lively and inviting, dost beckon both weary travelers and merry companions alike to gather and feast.

Lo, the deep-dish pizza! A creation most magnificent, it dost arrive as a sight to behold, with its golden crust rising like a fortress, encasing a bounty of flavors within. The crust, thick yet tender, dost cradle layers of rich tomato sauce, savory cheese, and fresh toppings, all harmonizing in a symphony of taste that dost delight the senses.

As I didst take mine first bite, a wave of flavors washed over me, as if the very essence of Italy had been captured within this pie. The cheese, molten and gooey, stretched like the finest silk, while the robust sauce, seasoned to perfection, dost dance upon the palate, leaving one yearning for another taste. Each slice dost reveal a hidden treasure of fresh ingredients, making it a feast worthy of the noblest of gatherings.

The service at Lou Malnati's was as swift and attentive as a loyal squire, ensuring that my experience was nothing short of splendid. The staff, clad in cheerful attire, dost attend to every need with a smile, making one feel most welcome in this haven of culinary delight.

As I savored the last morsels of my meal, I could not help but admire the camaraderie among the patrons, sharing laughter and joy as they reveled in their own culinary adventures. It is a place where bonds are forged over the shared love of good food, a sanctuary for those who seek warmth and connection.

In conclusion, dear friends, shouldst thou find thyself wandering the charming streets of Naperville, I beseech thee to seek out Lou Malnati's. Therein, ye shall discover a deep-dish pizza that dost transcend the ordinary, a creation that shall leave thy spirit uplifted and thy belly content. Thou shalt not regret thy visit, for it is an experience worthy of song and...

Mediocre food, served by disinterested, painfully slow staff. Went for a quick dinner on a Monday night. Restaurant was barely 1/3rd full at 5:15pm. Got sat in the backroom and waited 10 minutes for a server. Another 10 minutes to get water, and and an additional 10 minutes to get our order taken. We ordered right away - thin crust pizza and a salad. Looked at the menu and saw that it said pizzas took about 30 minutes. 55 Minutes later, finally able to track down our server who went to every table but our two top. We actually witnessed him make eye contact with us and then put down the dirty plates and pizza pan on another table to continue a story with another customer for an additional 7-8 minutes. When he finally left the table, we had to call out to get him to come address our concern which he stated "I just checked a minute ago, but I'll go back to the back". After boxing up pizzas for two other tables, he went back to the back and came out with our pizza, which was warm, not hot. He then proceeded to tell us "Our Pizzas take 45 minutes or so, a little longer if there are a lot of take out orders." We were surprised that he said this when 1) The restaurant wasn't even 1/2 full, and 2) That it said 30 minutes on the menu. No apology for the wait, just continued indifference until we asked for the check.

Pizza was overly cooked, dry, and flavorless. They had plenty of staff but not a single server makes eye contact with you or even checks in on you in a mostly empty dining room.

A pretty sad experience. Would definitely recommend choosing Gia Mia or Giordano's over this place next time your in Naperville. You'll get a much better pizza and a lot...