uBreakiFix - Phone and Computer Repair — Local services in Naperville

I would like to share experience fixing broken screen of Samsung Galaxy A11 at this UBreakIFix location. Back in May my kid accidentally cracked his phone's screen. My wife took it to Naperville's UBreakIFix location, got a quote for $80 and since the price was less then half of device's price decided to fix it. However, their service came with strange Samsung policy requiring to replace the battery. I wanna mention, the phone was less than a year old and the battery was in perfect working condition and did not need to be replaced. My wife did not mind to follow that policy and agreed. 3.5 months later our kid started complaining his phone started turning off by itself, while the battery meter shows 40-50% of charge. I watched that myself, to make sure it is not some kind of app messing up phone's functionality I did a factory data reset, set up the phone again, charged it fully and gave it back to our son. Suddenly and hour later, after watching YouTube for some time and being at charge level 47% his phone shut off again. It was not shutting down correctly, but just cut off power like something inside disconnected the battery. Plugged it to charger - phone shows 4% charge level (47% to 4% in a minute!) After being on a charger (not fast charger) for 30 min it already showed 50% of charge. I myself have technical degree and understand this looks a lot like like battery deterioration. I charged the phone overnight, next morning took it back to UBreakIFix location. Gentleman at the counter took the phone (battery level around 95%), ran tests on it for 20 min or so, brought it back saying tests did not show battery's deterioration out of normal levels. Guy's explanation why battery charge drops down so fast is because we run battery draining apps too much and the parts they put in when replacing screen were OEM Samsung parts. Apparently they don't know what Viber Messenger app is. So we walked out of the store and made a video call from my phone to malfunctioning phone, held the phones on this call for 20 minutes. My phone's battery drained by 4%, troubled phone's battery - by 25%. Same app, same usage. Came back to the store and asked to run the tests again. This time tests showed there is some kind of a problem with "a charging port", not drawing charging current. At the same time, gentleman pointed to a little crack on the back on camera glass. We did not even notice it before since it does not affect picture taking, no visible lines on pictures taken. Gentleman pointed again to Samsung policy, that they are required to replace everything even when we do not need that replaced, and since that is a crack, it is not covered under warranty (which is understandable) and that will void the warranty on the battery they put in 3.5 months ago, which did not need to be replaced back then.

So let me summarize. They fixed for us one thing - broken screen, but created another problem by replacing original battery that did not need replacement with poor quality battery, pointing to Samsung policy. Now they found a way to get out of warranty claim on replaced parts by pointing to another Samsung policy on replacing anything they think needs replacement, even if you disagree. That mean, instead of cleaning up their own mess, we have to pay for battery replacement and pay for replacement of stupid camera glass which we do not need to replace. That comes up to the cost of a new phone. My takeaway from this: if you ever crack the screen of your phone, don't bother spending your time and money on fixing your phone, they will find a way to screw you one way or another. And you will have to buy a new phone. If there is class action lawsuit going on against UBreakIFix - please let me know, I...

I saw this place on google to get my 8 year old IPad fixed. I called got a quote for $130.00 and made my son save money so he could fixed it. He was not allowed to use it until he gather all the money so he could pay for it. I made him do this so he can understand that value of money and hard work, and so he could take care of his things. He used all his savings and worked very hard for over a month to get all the money. We went to this place last week on Tuesday March 30th. They told us 48 hours. Thursday came and no one called, so I called myself. Someway, somehow part did not work. I understood, and they told me Saturday they will get a new part. That day (Thursday) I only got upset because they didn’t call to let me know. Saturday comes, they never called (once again), so I called them. Part wasn’t there; this time UPS did not delivered the part (shocker). Monday comes, didn’t get the part, but they ordered a new part and was coming Tuesday. Never called again, so I called again on Tuesday. They fixed it, but guess what... technician broke another part lol. So another part was coming and it was going to be done yesterday. I called yesterday, and they didn’t get the part. I just finished calling right now. Guess what?! Part is not there. I told them to have it fixed by tomorrow if not just to give me the iPad. Now, retrospect, if I get my iPad it will be in worse condition since they broke it. I tried to see if they were an accredited business with the BBB and they are not. I really don’t know what to do.

My heart breaks every time my son comes back from school to ask if the iPad is ready. When I tell him it’s not, he starts to cry a lot! Then he calls himself because he doesn’t believe me anymore.

UPDATE*

After yesterday, everything changed. I am pleased to tell you that the manager and upper manager did something to fixed the IPad. I got a call and a text today that the iPad was ready. They apologized about the whole ordeal and they gave me an amazing discount because of everting I posted before (the story). Because of the rapid responsiveness and fixing the problem I feel like it is only right to update my review. Thank you for fixing the problem...

Very friendly and helpful. I will let you know how my phone looks after they fix it!

Update: 10-18-16 I previously wrote this review for a discount. I had my cracked screen fixed on May 9th for my iPhone6. I used this company because a couple of my friends used it and had no problem. The price was not much cheaper than going to Apple and having them do it for you (I think I saved $20). My screen seemed fine for about 4 1/2 months. Then over the past two weeks, I noticed my phone freezing up a lot and it would not respond to the touch screen. At the time I forgot I had my screen replaced and I thought it was an iPhone problem. Usually after turning it off and on again it would work. Then, on 10- 15-16, my touch screen became completely unresponsive. I could not do anything with it. Since I had forgotten that I used this company, I immediately went to the Apple store. I had an appointment right before it closed. They asked if I ever had my screen fixed by a 3rd party and I said "yes". They pointed out how the screen was not even flush with the phone and how you could even see the backlight between the screen and the phone. It wasn't even installed all the way. The employee at Apple told me that it was a terrible job and she never saw a screen look that bad after being replaced by another company. Lucky for me, Apple recently changed their policy and now will service phones even if they have previously been fixed by a 3rd party. I had Apple give me a new screen for $120 because I needed my phone to work as I had been without one for a full day and this is my work phone. I wish I had just gone to Apple back in May. It would have saved me a huge headache! And though I would have had to pay $20 extra, it would have saved me money in the long run. This company was nice to deal with when I first walked in and the screen did work for 5 months, but I would definitely NOT recommend this to anyone. Apple will fix it and will guarantee that it will work. Whereas this company guarantees their screens for only 90 days. Save yourself a headache and pay the extra $20 to know you will have the correct phone parts installed by...