McDonald's — Restaurant in Naperville

I feel like there's no winning at this McDonald's. I use the app for the deals and to get my order correct. Whenever I order through the drive-thru things are never correct. But when I use the app and go through the drive-thru it takes forever to find the order.

Today I told the code at the drive-thru speaker they said to go to the first window. The person at the first window gave me a price but I had said no, I have the mobile order. They said to go to the next window. Then this third person at the next window said they don't have it, that I must have ordered at the wrong place. But when I showed them that it had the right address they said I had to like cancel it because there's nothing they can do about it even though I had paid for it which the app and my Google pay shows. So I changed it to curbside to see if that would help and then yes it does come through but that just takes so much longer and requires someone to come out to my car. When I asked what can be done about this that it doesn't need to take this long. The employee that brought the food to the car said that I had made it for curbside which was furthest from the truth cuz I had a code that I gave at the speaker for drive-thru that they just couldn't. It would have been a lot easier if they would have looked for my code in the drive-thru itself back at the speaker. So overall just very slow with rude and...

As a former employee and manager at McDonald’s, this experience was extremely disappointing. My family often travels to Naperville, and we usually stop for food. This time, I was with my two-year-old daughter, getting breakfast. She wanted a toy, so I approached the counter to purchase one. I was told the toys were only available with Happy Meals and could not be sold individually. I know from my own experience working at McDonald’s during college that toys can be sold separately.

My toddler was disappointed, and I had to explain this in front of the store manager, who offered no apology, just repeated, “They’re only for the Happy Meals.”

Later, I returned to order her a Happy Meal. Not only was the milk missing from the order, but the 6-piece nuggets only contained 4 pieces. When I went back to the counter, the staff gave me attitude, as if I had kept the milk, checked my receipt without addressing the nugget issue, and made no effort to resolve the situation properly.

Overall, the poor service, lack of professionalism, and dismissive attitude made this a frustrating experience. If I could, I would give this...

So done with this McDonalds. I went back in November 2022 through the drive through. The guy collecting money had nasal mucus draining from his noise that was just sitting in the area between his nose and lip. I said cancel the order and left. I tried to give another try today. Ordered an item and used the deals app. Saw the order on the screen as well as the discount with the final total. Drive up to the window they keep asking did I order a nugget meal. I respond no I ordered just nuggets and my order came to 3 dollars and something. Again the guy asks did O order the nugget meal. I then tell him again I ordered JUST nuggets and used the app for discount. The guy then rings me up for nuggets and asks for the full price. I say no the discount was 3 dollars and something and I told him the code that I had used. He then tries to put the code in which I told him prob won't work since I just gave it at the scren. he contunues to put the code in as if I said nothing then responcds he cannot use the code because it shows it has been previously used. Once again...