Riverwalk Bakery & Café — Restaurant in Nashua

Fine. You want an honest review. You honestly need to learn how to handle disagreements between customers. Terrible service from you and the woman at the counter. The other half wanted to come here this morning, not me. And I got upset at the other customer because there was barely a gap between me and the counter. I turned around for a hot second to see where the other half is and this guy inserted himself between me and the counter, pressing himself against it. If there was any less room we would have been spooning. The reason I told him to F off after "line jumping" was because he was JABBING his finger repeatedly into my back. Your employee at the counter could NOT have seen that from where she was standing. The man behind the counter was preparing an item and couldn't have seen a thing. Honestly, a bad word was quite restrained. I wanted to call Nashua PD and press simple assault charges. If you think that doesn't quantify, the NH Code reads: "631:2-a Simple Assault. – I. A person is guilty of simple assault if he: (a) Purposely or knowingly causes bodily injury or unprivileged physical contact to another..." I didn't because you and the customer already gave my other half enough anxiety. So be grateful you're only getting a 1 star review instead of a café full of cops. I got kicked out for saying a bad word after being assaulted, and you didn't even ask what happened. You made a decision from a second hand account of the situation from a person that didn't have the full picture. Either ask the customers what's going on, or remove both customers. So congrats. You've FAIRLY EARNED THIS ONE STAR REVIEW, be proud. We used to come here regularly, but there are better breakfast options in the area where the customers won't commit actual crime. Your food isn't bad, but it's not worth the hassle of Main St, which is why we had stopped coming in often. The place I wanted to go to is closed Mondays, and they're a hike several towns over.

There were multiple sides to what happened here but you seemed to think you had the entire picture when you weren't even...

I love the place and the food and have been coming here for 20 years, love that they kept the same great biscuits and unique muffins like the almond pear. However, the business really needs to advocate for better parking policies than they're stuck with now. Until the city replaced the old meters you could just drop in a quarter and run inside. Now you either need the app or it's a 3 minute process of waiting for the machine to load up and smashing buttons. The app charges a $.50 fee plus parking, so minimum $.75 on top of every order. Unlike other apps I apparently can't preload to avoid this extra fee, every parking session. This bad policy is compounded by the short timeout period. Last time I was here I wanted to make sure I could still get a breakfast sandwich so started the app and opened a session which showed I was paying from 12:30 or so and ran inside, rather than spend $.75 for nothing. By the time I clicked "pay" on the app, literally 3 minutes later, it said "session expired" and to start a new one. Again, this is timeout is not standard on other parking apps. I walked to the window just in time to see the metermaid walking away from my car and ran out to see a ticket. Ended up just leaving and the whole thing left a bad taste in my mouth.

None of this is their fault and I like supporting small businesses, but next time I have to choose between a chain place in Merrimack or outskirts of Nashua, with plenty of easy, free parking, I'm much more likely to pick that. The city is really shooting themselves in the foot here. Every $15 ticket for their lousy parking policy choices costs local businesses hundreds of dollars, and if the local businesses go under that ticket revenue won't be there either. $.75 meter minimums and 2 minute app timeouts are not how you...

Never been the type to leave reviews for poor service, but it feels like the thing to do after today. I’ve been a Riverwalk customer for years and always had a good experience, particularly with the counter staff. My SO was recently given a $25 Riverwalk giftcard that while a few years old still scans and has no expiration date listed anywhere. We decided to pop in for brunch and after ordering were told an issue with the point of sale meant we couldn’t scan the giftcard. Annoying, but we still paid (total was about $35) and tipped the staff since it’s obviously out of their control. After paying, my SO and I decided to ask if there was another way for them to credit us the $25 since the giftcard was the only reason we decided to come in that day. The staff who’d rung us up went to speak with the owner, and she came out to talk to my SO. With a big phony smile she told him there was nothing they could do. When he offered to give up the card if they could refund us the balance on it, she grabbed it from his hand and said “Since this logo is five years old, this card means nothing to me” while waving it in his face. Excuse me??

At this point it isn’t about accepting the giftcard, but about the way a business owner decides to treat their patrons. Even if there’s truly nothing you can do, as someone who’s worked several food service jobs I can’t understand speaking this way to someone simply asking to have their giftcard honored. We decided to cut our losses and salvage the rest of our visit, but the owner’s behavior was enough to ruin what used to be one of my favorite...