Captain D's — Restaurant in Nashville-Davidson

Worst Captain D's ever! I waited in a long line at the drive through for a single order and asked for fried fish sandwich with tarter and cheese. I also asked for an ice water at checkout. The kid gave me a look like I was imposing on him (he's standing right in front of the ice and drink dispenser) but gives me an ice water with no straw. Then hands my meal out the window. So I park and check my meal. No fork, no napkins, no tarter sauce for my fish, no straw for the drink. The bun wasn't toasted, it was refrigerator cold. The A-holes who own these franchises still haven't opened their lobbies, so I can't walk in for condiments. I have to get back in a line behind 6 cars, and wait again while my fish gets cold. When I get to the window, I explained that I didn't get anything but the food, the same snotty kid argues with me "I gave you 4 tarter sauces!". So I ponder why anyone with four of these would sit in line to scam him out of another one -for a single fish sandwich... Then I insist that I didn't get any. So he huffs and grabs napkins, a tartar, and a fork and says "Here! Have a nice day!" in a sarcastic tone... Still no straw, but I decided to just drink out of the cup. At last I got to park and eat a cold fish sandwich in my car, and didn't even have to eat side dishes with my fingers. I decided never to visit the Donelson store again. In fact it will be a long time before we go to any Captain D's. We usually eat at one of the Nashville locations at least once a week, but there's better places to eat...

I've not had any issues at this particular location until this visit. We went through the drive thru with 1 vehicle in front of us & it took approx 30 minutes to get to the window after placing the order. Then still had to wait another 10 minutes or so to get the food. My son checked the order as we pulled away & none of the hush puppies (2 orders) were in the sack & my corn on the cob wasn't in the sack.

Pulled to a parking place & went in with my receipt to get the rest of my order. Lady on front acted like I was lying about not having my food then asked the cook about the corn & hush puppies. He yelled that it's going to be another 10 minutes to get those. She then asked if the pups were dropped (at least 2 more minutes) & 45 minutes from pulling into drive thru we finally had everything we'd paid for.

Needless to say there wasn't an offer of any refund for the inconvenience & no compensation for a future visit. Huge disappointment...

If I could give negative stars I would. I JUST went through the drive thru there during my lunch break and was running short on time. Otherwise I would have come in and dealt with what just happened to me! I asked a couple of questions about getting grilled shrimp and how many it came with. The lady running the drive thru today at the 12 o'clock hour apparently forgot to put her mute button on because after I asked how many shrimp it came with I hear "oh my god if you don't come on!". I was only there for maybe 15 seconds before she obviously became inpatient. I said "Really??? I just heard you.". No response back. So I did say forget you guys and drove off because I had to get back to my office. DO NOT go to this location. I need to also call today to get this dealt with. That is ridiculous and this person shouldn't be in the food business if they can't handle a couple of questions...