Star Bagel Cafe — Restaurant in Nashville-Davidson

Today was the last day going to Star Bagel. The steady decline over the last year is sad for not only Sylvan Park but anyone who appreciates bagels or their money. Everyone knows there is a risk associated with ordering things online, but to strike out so often is tough. Normally, it's the wrong coffee ingredient or incorrect cream cheese. Today, I feel as if I've been robbed. With it being MDW, I was going to splurge on a lox sandwich on my way to the golf course. Little did i know, I had apparently ordered a $10.50 (+ tip) donation to Star Bagel. Halfway to my destination, I decide I'm hungry enough to take down said fishy goodness. The sheer disgust I experienced as I was unwrapping my tasty treat nearly made me veer off the road. My beautiful delicacy was subbed out for the cheapest possible sandwich they could offer (a slimy veggie delight). Being an adult, I am not offended by non animal products, but the rampant neglect shown for regulars recently is actually sad. Not only is this becoming the norm, you're charging what the average American makes per hour for just whatever you want to give them. I'd rather have stopped at the Pilot Truck stop for their...

I've been coming here for half a decade but I really think I'm done at this point. The bagels are good (they used to be better, but they're still some of the better bagels in Nashville) but the service is truly unacceptable. Online orders are regularly wrong, incomplete, or way past the pickup time - if they remember to put the bag up at all. I had already given up on ordering sandwiches from here due to unpredictability, instead only ordering bagels. Today was the last straw for even that. I waited 30 minutes in store, 45 minutes past the "pick-up time" for an employee to simply put a few bagels in a bag. I was told twice they were "working on it." What is there to work on? I just needed someone to put the bagels I paid for into a bag! Meanwhile I could see orders placed after mine being completed before the order I was in store to pick up. Unfortunately, I'm tired of playing roulette every time I place an order here. It's not worth the frustration and the terrible customer service any more when there are plenty of other places in this city to...

Update - January, 1922: Tried to place an order but they told me they arent "allowed" to bring orders out to the car anymore, even if I paid in advance with a card. Seems odd to have discontinued that when we're in the middle of a COVID surge. I had to cancel my order. 😟 Update: I've been back in August and September (2021). Both times, someone DID answer the phone, took my order that way, and brought it to my car. Changing my review from one star to five. No way to order without going inside which, unfortunately, my mobility problems make very difficult. Their app doesn't allow for what I wanted (double topping on each bagel, which would have been more expensive and for which I would have gladly paid extra), and the comments field was too short to add that, and when I tried to place my order by phone, they never answered. I called 4 times in 30 minutes in mid-morning and only got a recording every time telling me to use their app. My order would have been well over $50; I went to...