Wendy's — Restaurant in Nashville-Davidson

The woman at the drive thru around 1:20pm on 1.14.2025 gave me some attitude after SHE gave me the wrong order. When i realized I had the wrong order i pulled back around the drive thru to let them know. I try to be as nice as possible to fast food workers because Ive been in their shoes, being rude to people never helps! I told them at the speaker that i was given the wrong order and they cut me off and said “i gotchu i gotchu i gotchu, pull around” so, I did. When i got to the window a different, younger girl with braces asked what I ordered so I told her exactly. The woman who took my order the first time was behind her and seemed very rushed and asked me “what’s missing what’s missing?” I said again, I got someone else’s order (because technically nothing is “missing” I didn’t receive anything that was correct) and i tried to hand her the bag so she could see. She put her hand up at me and said “i don’t want that we can’t take nothing back” so i just set it back down in my car. The younger girl told her what I ordered and the ruder woman shoves my bag toward me and said “grilled chicken wrap and large fry, that’s what i’ve been asking you this whole time.” I shot her a look of disbelief because… why are you treating me this way after your mistake? Her entire vibe was just rude. Also, why are you in SUCH hurry that you’re getting annoyed with me? Slow down a bit and make sure you’re getting things right. I already told the first girl my order, so I didn’t understand why she was asking me what was missing. They were standing right next to each other. I didn’t even get any sort of apology for the mistake, but I would have looked past that if it weren’t for her attitude towards me. She also never gave me a receipt or even asked if i wanted one which is a huge pet peeve. Withholding it feels sketchy. Anyway, I’ve never had a bad experience at this location before until I encountered this woman. The person in charge should try to...

Lately every Wendy's that I go to either is closed early when I arrive, or will close while I'm sitting in the Drive-Thru. But closing early every time! They never stay open until they're supposed to. Not just one location, every single one on the Nashville area, (EXCEPT HARDING PLACE-YOU GUYS ROCK!) has not done me dirty. It's very frustrating. If you advertise that you're open until 11:00pm, you should be open until 11:00pm. Not 10:30. And I'm not a rude person, I don't show up 5 minutes before a store is supposed to be closed and ask them to cook something for me, give me some credit. But I also do Uber eats, and I have gotten to 2 separate stores 30-45 mins before they are supposed to close, the customer having already placed the order before I ever saw it, and they closed while I was in line and refused to give me the order they had received 30-50 mins prior. This has cost me an unknown amount of money (I'm stays to calculate all of it as it's not just wendy's) in orders that I had to cancel because the store would not make them and had closed early so I lost all of the time I had spent driving and waiting in line which could be up to 30 mins waiting & 20 mins driving. Then I also lost the money from the order as well so I end up going in the hole rather than earning money, which is all I'm trying to do. Just earn a little money but instead employees who don't want to work until the store is actually closed are costing me more money then I'm making at...

Went through drive thru and was rushed by black lady with teeth missing at window. I bought food and a frosty key tag and she gave me a frosty with frosty all over outside. It went all over me, my car and my things. I kept trying to get a napkin and she wouldn’t acknowledge. I had to hold the frosty out the window. I finally honked after waving at her over and over and she still kept talking to black dude behind her. She gave me my card back and I had already sat the frosty on the windowsill. I had to quickly ask for a napkin as she closed the window bc she was in such a hurry to not help me. She said ok and never gave me the napkin. She waited and waited then handed my food and I said I need a new frosty bc that one has stuff all over it and all over everything in here and I asked you for a napkin. She said I was giving you a napkin it’s in the bag. I said I needed it faster than with food and now need a new frosty. She asked the guy to remake it and not to fill it up too much, which wasn’t the issue to begin with, they just got it all over outside. After I left they hadn’t even given me a spoon or straw for it. I guess I was supposed to use the one from my drink. Insane....