This review is a culimination of three separate visits over the course of a month. The first visit we ordered appetizers, pizzas, sides and tenders. It took a long time for food and when it arrived the Brussels sprouts were “soggy” or however you’d describe “crispy brussels” kept in a warmer for too long. Additionally, I found a hair in my Caesar salad. Their offer was more Caesar salad (Really? I want pretty much anything else)…I chalked this one up to a bad night and we went back a couple weeks later. This time we ordered pizza and tenders and it took over an hour to get our food. They gave us a giftcard for the inconvenience…so 4 days later (last night) I suggest we give it another go. I called to order take out (6:00pm). We ordered the standard family rotisserie meal with some extra sides and a ham and pineapple pizza for kids. They said it would be 30 minutes. I arrived 35 minutes later and they were clearly very busy so I understood it would be a bit longer. 20 minutes later (6:55) the “to-go” worker is putting my bag together (observation: salad goes in first under the warm food…This makes no sense). The sauces I had ordered weren’t included so I asked for them and got a literal eye roll (oh my! I’ve just been waiting an hour for warm salad and omissions to my order and get an eye roll?). I get to my car (teen kids waiting in the car the whole time) and realize I never checked the pizza. I check the pizza and it’s wrong!!! Simple order ham and pineapple….this has basil and onion too?! I go back in to show the take out person (who gave me the eye roll) and another “take out” girl comes up- they both tell me the onions are ham and to pick off the basil. I pick up one of the onions and asked, “this is ham?” She couldn’t argue because it definitely was not ham. She asked the pizza guy to remake the pizza. I NEVER received the first acknowledgment that any wrong doing had occurred or an apology for all of my time wasted. 22 minutes later (7:17pm) I receive another pizza that has basil on it (so it’s wrong again). I witness the to-go girl look at it can see on her face she knows it’s wrong and gives it to me anyway. Really?! I pick off the basil and leave with another $25 giftcard that I’ll never use. I paid for the incorrect pizza as it was never offered to comp the pizza they messed up. I don’t ever expect anything for free but now my other food is cold so it seems like not paying for the pizza would have been the minimum. I’ve worked in food service and you can’t keep royally screwing up and not expect a bad review because you’re throwing out giftcards. This was 3 out of 3 in 4 weeks. It’s too bad because the food can be good when it’s right. At this location of Doughbird the level of professional incompetence cannot be matched by any other restaurant in Nashville. Congratulations you...
Read moreI came here to celebrate my 42nd birthday (on my actual birthday) with my family after throughly researching a new place to celebrate my birthday. I handpicked this place myself. We walked in and the place was beautiful. We sat in a booth. We were greeted by our waitress . First impression it was great. We ordered an appetizer (fries) it came out fast but they were too soggy. We ordered our food. I was the only one who ordered the Chicken Parmesan. Presentation wise it was a beautiful plate of food. I started eating the chicken and even told my husband this is really good. I continued eating and chatting with my family when I felt a different cold texture in my mouth. I spit it in my napkin and saw it was raw chicken. I pulled back the cheese off the chicken and immediately saw raw slimy chicken. I immediately panicked because I have a heart condition and cannot risk getting salmonella poisoning . I hurried off to the bathroom where I forced myself to throw up my food in a public toilet. When I came out the manager was there apologizing that this happen to my husband. She asked if I was okay I said I am for now but was still in shock and crying. She stated that she was unsure how this happened because they have protocols in place to prevent this. But yet it did happen. Manager took my information and stated compliance will be reaching out to me in a few days but no one ever did. No one called to see if I got sick even thou they knew I had a heart condition . Of course they took care of our meals but it did not replace the anguish and anxiety of me waiting to see if and how sick I become over the next few days. To say the least the experience ruined...
Read moreTitle: Decent Experience, But Food Was Average Rating: 3/5
I recently visited Doughbird and had a mixed experience. Here’s a detailed breakdown of what to expect:
Food Quality:
The food was just okay. While the menu offers an interesting variety of dishes, the flavors didn’t stand out. I was hoping for something memorable, but the overall taste was average. The quality of ingredients seemed good, but the execution left something to be desired.
Menu Variety:
Doughbird has a unique menu that combines pizza, rotisserie, and other casual dining options. It’s a creative concept, which is appealing if you’re looking to try something different. However, if you’re a foodie, you may find the flavors underwhelming.
Service:
The service was good. The staff was attentive and friendly, checking in on us regularly and ensuring we had everything we needed. They also offered helpful recommendations, which I appreciated.
Atmosphere:
The atmosphere was pleasant. The interior had a modern yet cozy feel, making it a good spot for casual dining. It was clean and well-maintained, and the seating was comfortable.
Location & Parking:
The location was convenient, and there was plenty of parking available, so getting in and out was easy.
Value for Money:
For the price point, I expected the food to be better. While the portions were fair, the average flavor didn’t justify the cost.
Overall Experience:
Doughbird is worth a try if you’re looking for a casual spot with a creative menu, but don’t go in with high expectations for the food. The service and ambiance were strong points, but the average flavors may leave you feeling like it’s a...
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