Hilton Nashville Green Hills — Hotel in Nashville-Davidson

This was our third stay here—and our last.

The first time was great. The second was a nightmare: our executive suite was so humid our clothes and hair were soaked just from sleeping. The smell of mold was gagging. Turns out there was an open, backed-up pipe in the bathroom floor spewing moisture into the room. After days of complaints, they finally flushed the pipe and shoved deodorizer in the AC to mask the smell. The maintenance man let is slip that this was a problem they were aware of and yet they still booked that room. We left the hotel and did so without asking for any credits towards our horrendous stay.

Against better judgment, we gave them another chance-thinking surely that last experience had to be an anomaly. It’s the Hilton, right??

We paid top dollar again for an executive suite. And this time? Somehow worse. Wi-fi so awful I could barely work all week. Dirty table tops. Dirty coffee tables. An AC with a wandering mind of its own— always too hot or freezing. Would not shut off- could not adjust the temp. We froze in the living room suite as it stayed at a frigid 64 degrees and we sweated in the bedroom as it would take hours to cool down. The temp gauge seemed to have retired along with the rest of hospitality in this hotel.

To make this stay even more enjoyable we had no hot water in the shower. It was a spigot that barely spit out a water and it was lukewarm at best. A shower head practically dangling from the wall. And finally at 10pm we pulled out the pull out couch and went to make the bed and found that there were no linens anywhere in the room. Not a big deal— we can just call down and have some brought up. However, when we called the front desk we were told that there was nobody else on this 10 story property working on the premise outside of the young lady at the front desk. And she couldn’t leave the desk to help us. What?? We even offered to walk downstairs ourselves and get it. The answer was "no."

We were told we just had to wait until 11 PM for someone else to show up before we could even go to bed. After traveling all day and moving our daughter into her college apartment, we were exhausted and just wanted to go to sleep. My husband finally went downstairs and had to brainstorm for the employee because getting us linens was clearly far too difficult for her to problem solve on her own. He offered to grab one from an empty room- she said “no.” Apparently he remembered that the property next to us was also under the Hilton umbrella —The Residence Inn. He finally asked her call next door to the Residence Inn and request that they have someone bring us pillows and a blanket. I have no words for this.

It is WILD that a property of this size would have one staff member on the property, who was tied to the front desk and not allowed to leave, and no other staff anywhere on the premise to attend to any customer problem -large or small.

We paid $1,600 for three nights for what should be one of the best hotels in the area. Instead, we got no hot water, no bedding, zero customer service, and staff so indifferent they couldn’t even fake concern. There was no concern, no urgency, no attempt to make things right—just a “not my problem” attitude at every turn and complete indifference. We have since tried calling to discuss this matter with management and nobody answers the phone.

This place isn’t just bad—it’s aggressively bad. Like, “actively making sure you regret booking here” bad.

If you want to experience what it’s like to pay luxury prices for third-world conditions and a masterclass in how not to run a hotel, this is the place.

If you want an actual vacation or a decent experience, go literally anywhere else. There are a ton of amazing hotels in Nashville. This one needs to shut down until they can operate under far...

I am a very frequent traveler. I come to Nashville in the Green Hills area six times a year to visit my client who is within walking distance of this hotel. I had a reservation starting on Wednesday and checking out on Sunday, which was prepaid. I unfortunately suffered a heart attack and could not travel once I got over the shock of the whole thing I realized I had this reservation and I attempted to cancel my reservation through the travel agent. They informed me that they tried to cancel it, but the hotel denied any refund, regardless of the reason. I immediately called the hotel to inquire why and if there was anything we could do, and they told me it was not up to them. They claimed it was the travel agent so once again called back to the travel company to find that they actually had notes of the person they talked to in the hotel that said she would not refund for any reason or modify

First of all, I do think there are legitimate reasons for people to cancel things, and I wasn’t intending to cancel all together. I just needed to move it because I’m not able to travel. Secondly, I have been using Hilton Hotels for over 30 years and a massive amount of Hilton as our go to Brand. I have never once tried to modify or cancel, and not being helped, except for in the case of the Hilton in Green Hills.

To finish the story I just called and talked to a very nice young lady and explained the situation. She checked with her manager and her general manager, btw neither one of which wanted to get on the phone with me, and came back to tell me there’s nothing they can do.

So, probably according to the letter of the law or the small print they are 100% correct that they are in the right to keep the money and not modify the reservation. But to say that a general manager and a assume front end manager can do nothing and doesn’t want to talk to a customer who feel like they’ve been wrong and has used the Brand for 30 years……? Keep your $1100. You obviously need it way worse than I do. Couldn’t be more disappointed. Won’t use Hilton again nor...

My husband and I stayed here for the first part of our honeymoon. We got there really late, but we were greeted right away and checked-in. The hotel when you first walk in is beautiful!

Our room was nice, but it was so humid. We had the AC set at 68 our entire stay and it never got below 73. We ate breakfast and dinner in the hotel restaurant once and it was good both times. There was a ton of options for breakfast which we liked.

A few times we got conflicting information. In the guest services book in the room they had different amenities in the hotel listed for one time but when you actually went to said amenity, it was closed or shut down earlier than we were told. This happened specifically with breakfast and the hotel rooftop bar. It was closed both times we went up when signs said it was supposed to be open. We didn't take advantage of the rooftop pool either, it was dirty and you could see a film on the water.

The mall right next to the hotel was nice, we liked having shops close enough to walk to. It wasn't "downtown Nashville busy" which we liked, we used Uber a lot and it wasn't expensive.

Our biggest complaint is the parking garage. Being out of town guests who don't use parking garages in our day-to-day lives, we felt like idiots! There was no instructions or anything printed that was helpful to someone who's not used to parking garages. The help button didn't connect us to anyone, the gate was just opened.

We definitely plan on coming to Nashville again and while we did like the property, I don't know that we'd book here again as there's so...