Hyatt Place Nashville / Green Hills — Hotel in Nashville-Davidson

Cute But Bring Your Own Plunger!

Let’s start with the positives: the décor is trendy and stylish — the kind that makes you feel like you might need to start an Instagram account just to fully appreciate the vibes. The lobby is giving “boutique retreat.” Unfortunately, that’s where the luxury ended and the survival game began. Parking & Check-In: $30/day parking and not one single sign to confirm I was in the right place. I basically turned in on pure faith and vibes. My reward? A sweaty hike with luggage and zero breeze. The front desk attendant was pleasant but her eyelash game was… distracting (she blinked and I swear a small wind gust hit me). She invited me to spin a prize wheel, which was fun until it kept landing on a “prize” she didn’t know how to redeem because she “just got back from vacation.” After three awkward spins, I graciously accepted two complimentary waters and a Poppi and called it a win. The Room: Cute. Stylish. Warm. Like, hot. Between the long walk and the overheated room, I was glistening like a rotisserie chicken. Also — was housekeeping halfway through? The fridge was open, cushions tossed off to the side like someone abandoned a sofa wrestling match, and the whole room had a “we weren’t ready for guests yet” energy. Coffee? Surprisingly good. Real mug? Loved that. No sugar or cream? Not a fan. The coffee machine water repository was coated in enough calcium that I had to do a quick science experiment before brewing. Ironing Experience: Listen. I’m all for compact design — but the ironing board looked like it was manufactured by Fisher Price. It was wedged behind the hangers like a game of Jenga and when I finally freed it, the iron aggressively spit out tiny rocks of mineral buildup all over my pants like it had been secretly storing them for this exact moment. Bathroom: The lighting was beautiful… for a crime scene. Every fine line, wrinkle, rogue chin hair, and defiant gray strand was highlighted like it deserved its own award nomination. I usually feel like a queen in hotel lighting — this time I felt like the Crypt Keeper in high def. Water pressure in the shower? Picture being gently blessed with a watering can. Shower gel? Empty. Ended up washing my body with shampoo like a college freshman. The bar of soap at the sink had the texture of unfired pottery clay and produced zero bubbles. The Toilet Situation: This is where things went fully left. Night one, toilet flush hesitated like it was contemplating its life choices. By morning (after coffee)… things escalated. Let’s just say I stared at it and it stared back — and I absolutely refused to call down and ask someone to “come investigate my situation with a rubber-tipped stick.” The emotional trauma alone? Priceless. (Sorry, Housekeeping - I tried) Final Verdict: Loved the décor. Appreciated the personality. But next time I’ll need working plumbing, a functioning shower, and an iron that doesn’t launch minerals like confetti. Cute place — just perhaps not suited for thick-thighed, cream and sugar in their coffee-loving, flush-risk...

I booked a room for check in 3/15/25 and checkout 3/16/25 and the estimated price was $305.61. Due to unforeseen events we didn’t arrive until early morning 3/16/25. When we walked through the doors the employee at the front desk didn’t greet or smile at us when we approached the front desk. We told the employee our situation and said we wanted to still check in to shower and would check out before noon. The employee let us do this. I then received a $441 bill from Hyatt which was significantly higher than I was initially told so I called Hyatt. The employee at the front desk said I was charged a $175 no show fee. So I requested to speak to a manager. I was transferred to the assistant manager, Kendra, and left a message. I did NOT receive a phone call back from Kendra, so I called again and spoke to a different staff member. This staff member told me I was not charged a no show rate but rather was charged for a stay on 3/16/25. I instantly got upset because I am being told different reasons for the additional charge so I once again requested to speak to a manager. The general manager, Tiffany, called me rather quickly. I informed her of my experience thus far and the different reasons I was told for the increased charge. Tiffany said I booked the room through Priceline, a third party, and Priceline had not sent my payment to Hyatt so Hyatt charged me again. I know I booked through Hyatt’s website and not Priceline but Tiffany told me to contact Priceline anyway. I contact Priceline and they do not have history of me booking through them. So I call Tiffany back again to inform her of this and had to leave a voicemail. I had not heard from Tiffany so I called again and had to leave another voicemail. In total, I have left Tiffany 2 voicemails regarding this and requesting her to call me back. I have YET to hear from her. Three different staff members gave me three different reasons for the increased charge. This demonstrates poor communication between staff. Their management is also lacking due to never returning voicemails. I will be staying at the Hampton from now on and I encourage you to...

This was possibly the worst hotel stay I've ever experienced. The 'charming rooftop garden view' really looks like a prison courtyard. See photo. When I arrived to my room, it was obvious someone else had been in the room before me and at least sat on the bed. I called the front desk and stopped by the front desk to talk to someone about it, but no one ever picked up the phone or greeted me at the desk. I waited for about 10 minutes and gave up.

Due to the weird courtyard, I couldn't really open my blinds to let in natural light, so it felt dark and depressing inside. Oddly enough, there was still light coming through the blinds at night (maybe from outdoor lighting?). With the light and the terrible bed, I didn't sleep well at all. The room is also very plain and has the feel of an undecorated college dorm room.

The free breakfast wasn't good, so I only ate there one morning. The entire time I was eating there was an alarm going off in the kitchen. There's no ambient music in the hotel common areas, so it was a very unpleasant breakfast listening to an alarm for 15 minutes straight.

I would give this hotel more stars for location because it is very convenient to Green Hills Mall and the surrounding shops and restaurants. However, the parking situation is terrible. Most of the surface lot spaces are surrounded with the hotel support beams, so it was difficult to park my midsize SUV. There is an underground parking garage that has an impossible entrance requiring a lot of maneuvering to enter. Then the hotel key never worked to open the gate. I always had to press the call button to get someone to open the gate. Even in the parking garage, the spaces were so tight it was difficult to park. Someone parked so close to me that I had to enter my car through the passenger side.

Don't let the hotel's photos fool you - this hotel isn't charming or...