Little Gourmand — Restaurant in Nashville-Davidson

Each week, I order a loaf of sourdough from Little Gourmand and have always appreciated their quality. However, my recent experience has left me deeply disappointed.

I pre-ordered a sourdough loaf for Thursday and received a text confirming it was ready for pickup. When I arrived within the hour, I was told that my loaf had been mistakenly sold to another customer who was supposed to pick up at their Melrose location. Instead of offering a reasonable solution, they suggested I drive across town in rush hour traffic to collect the other customer's order, which wasn't even the same loaf I had requested. I declined, explaining that this wasn’t feasible, and asked if they could make a new loaf for me the following day. They apologized, and I assured them mistakes happen—it wasn’t a big deal.

That evening, I called Guenievre directly to confirm that my loaf would be prepared since the previous interaction had been with the store staff. She confirmed via text that it would be ready.

The following day, I returned to pick up my order. I again spoke with the same staff and Guenievre’s husband, who offered another apology. While I accepted it graciously, I firmly believe businesses should take care of their customers when mistakes occur. At a minimum, the loaf should have been discounted, comped, or accompanied by something extra as a gesture for my inconvenience—especially given the hassle of returning during Christmas traffic. Instead, I paid full price for a loaf I didn’t initially order, and I was shocked that no effort had been made to rectify the situation.

On Saturday, I called Guenievre to express, politely and directly, that I was disappointed. Her response was curt and dismissive. She stated that she had apologized “ten times,” had other customers to deal with, and couldn’t do anything further for me since it wasn’t “her bread.” She then told me that if I wanted to order from her in the future, I would need to do so online.

When a business makes a mistake, they should follow up with appropriate action and care. I approached each interaction with patience and understanding, yet my willingness to be kind was taken advantage of.

I have always enjoyed Little Gourmand’s bread (technically they outsource it), and I hesitated to write this review. However, I can no longer recommend them to others. I’ve sent new customers their way in the past, but with so many other talented bakers in town, I can’t support a business that handles mistakes this...

Around August 9, 2017 I was searching online for French Pasties in Nashville TN. I came across Little Gourmand, so I called to find out if they delivered and if they carried certain items. I was very pleased to find out that yes, they carried what I was looking for and that they delivered. When speaking with the owner of Little Gourmand, she took down the information regarding what I wanted and where they were going to be delivered. I mentioned to the owner that I would be placing this order at the end of the month. Again, she assured me that it wouldn't be a problem.

On August 23, I called Little Gourmand to place my order, and was taking aback, to hear that she remembered every detail regarding my first phone call. I changed my order just a bit, gave her the rest of the information needed to process the order. She again assured me of the time that the pastries would be delivered, and that she would contact me when the delivery was dropped off.

What a beautiful experience, to have someone make you feel good about what your sending, easing any doubts of the time of delivery, making sure that the presentation was just as perfect as photos shown on her website.

Wow.....That's professional all around. It has been my pleasure having contacted her and choosing the best of the best in Tennessee.

So if your looking to send a special gift with real ingredients, from France, then look no further... Little Gourmand is the way to go.

Thank you so much, may you continue pleasing those...

Come here to get ripped off, but stay for the sweetheart owner and her customer service. Her response for me asking to get a transaction fixed, when they didn't even prepare my order: come here today. That being said, the same answer applies : Thank you for sharing your side of the story- let me share mine here. The woman who ordered paid upfront and prices were on the screen in front of her, so no surprise. The pastry was in the oven and the espresso done when you decided to be a Karen, told her she shouldn’t have bought that and acted as the most arrogant person we’ve seen for a long time, demanding that we refunded the whole ticket! We do not do refund on food that has been ordered and prepared, unless we have made a mistake, of course, that’s our policy. Customers like you are a plague for small businesses. Please never come back and shop with big corporations who can afford losing money with you. Starbucks espresso costs 25 cents less than our “overpriced” one but I can guarantee our margins can’t compare. You can probably get away with free stuff acting like this in some places. I’m sorry it doesn’t work with me. Lesson learned though, I should never have refunded anything at all. I will always stand behind my staff when they have to deal with someone who thinks they are entitled to everything. P.S : the 10’ wait was for you to get the proof for the refund which you also demanded. Refunding had to be processed by Square. We didn’t play hardball for that...