McDonald's Minden — Restaurant in Nevada

This is no McDonald's. I was so disappointed with the 1/2-hour process to receive 3 burgers and 2 fries for a heart stopping $32! It seemed the employees were doing the required tasks but the process put into place lacks any customer service at all. You order through a kiosk and hopefully it will allow a card payment. If not, you must take a receipt to the unmanned cashier station and wait for someone to notice your presence in order to pay. Then, at that time, your order enters the que and you wait while behind the curtain, staff cooks and bags your grub. This McDonald's was not busy at the time I visited. There were six customers, including myself, in the dining room. So they were certainly not busy compared to what I would consider "McDonald's busy". I understand "streamlining" processes to expedite service or control operational costs but service was not at all "expedited" and the price of the items purchased shows me any operational costs saved are certainly not passed on to the customers. Other than appearing from behind the curtain, placing an order on the counter, and then disappearing once again, there are no staff providing any resemblance of customer serving up front. The end experience was neither time saving nor cost effective. In the future I will return over and over again to In n Out where I have always been served with a smiling face and "Quality...

I come to this McDonald's quite often using my McDonald's app today I went through the drive-thru I ordered the number 7 value Meal large size with a large diet Dr pepper no ice I get no ice anywhere I go for a certain personal reason. I get to the second window the guy appears to be maybe Hispanic or middle-aged I'm not really sure the age he hands me my bag he goes to hand me my drink and it's way below the ice line the cup was not even full I said can you please fill this up and he kept saying I'm pointing at the cup the ice line it will overflow the ice line and I said I know what the ice line is for that's for people that get ice it gets room for the ice to go into the cup mine is no ice so can you please fill my cup up !! The McDonald's second window retrieved my cap take the lid off and use the ice scup to add ice to fill it to the top of the cup and then he hands me my cup back and I noticed all this ice I told you no ice he goes I just put a little bit in there to fill it to the top and I said that's why I said no ice I don't want no ice and he's still basically wanted to argue with me that was not professional I'm not a happy camper you may seem crazy I have a lot of metal in my mouth due to surgery and stuff and the more ice I have in a cup it makes drinking in my drink really painful to my mouth I don't want ice in my...

We live close by this location and frequently walk over at night. Their dining room hours sticker on the door states you can dine in until 10:00pm. We have been locked out several times by 9:45pm. They close their dining room early frequently. And when you are able to eat inside at night the only interaction with the employees you get is when they yell your order number or drop off your tray. You are made to feel unwelcome to be there, even though they should be wanting all the business they can get. They do not have a drink machine out in the dining room to refill your own drinks. The store is often sticky and littered with trash and the trash cans are always full. The bathrooms are unkept and usually gross. I hope they can turn things around now that there are so many neighborhoods and houses so close. They would have lots of regulars if they’d get to know them and cater to...