Port of Subs — Restaurant in Nevada

I have never had such a terrible experience at a business. I bought over close to $50.00 worth of sandwiches. I ordered online. On one of the sandwiches I asked for extra onions and pickles. I was told they had to charge me extra. I asked why since only two of the other sandwiches had those toppings.... one being completely without toppings. I was irritated. Be clear... I wasn't try to exploited them... they were exploiting me. If I would had asked for the toppings on the side... it would have been free but they would have had the additional cost of packaging. I still had them charge me. I left a 15 percentage tip and fearing I wouldn't have enough money in my account i asked them to resend it? The man ringing up my total did me the extra favor beyond ripping me off (I paid for those toppings who cares which sandwiches i put them on) of attempting to humiliate me by basically throwing his money down and insulting me. When they realized I was trying to give cash they apologized. As far as i am concerned they can take their apology and shove. Great customer service... if you would have given me what I already paid for then you'd still have a customer, but I will NEVER go back and I'll make sure to pass my experience on to as many people as I can.

The owners went out of their way to correct the negative experience. This act and response were...

I was excited to see a port of subs here in pahrump. It's my favorite sandwich shop, and I haven't been able to enjoy it since moving someone without one. However, my excitement was quickly replaced by disappointment after the first bite. The bread was dry, the meat was lacking, and the sandwich just generally lacked flavor. I quickly regretted getting the 12-inch sandwich as I was forcing myself to try and choke it down so as not to waste. I asked for additional condiments to try and make it more palatable, but it was little help. As usual, I ordered only lettuce and onion on my sub, but after asking for extra onions, I was informed that there was an additional charge. For onions? One of the cheapest toppings. This is not the case for at other port of subs I've been to. Yet they didn't offer me a discount when they were out of lids and ICE for my drink, or the fact the the capicolla was sliced so thin as to be transparent and covered at best half the sandwich. I go to port of subs for fresh high quality ingredients, but after this experience I'll try my luck...

Been trying to spend my money at family owned or operated business. Port of subs seemed to fit that requirement. Placed online order, prompted to pick up at certain time. Walked in at the time, a line as usual. In the past,going to the head of line and announcing online pick up doesn’t seem to matter as it’s not ready. So I waited for the line to clear. I then told the guy online pick up. He tells me “you didn’t have to wait” I asked “is my order ready?” He’s says no! All while standing one person over from I later find out is the manager. I laugh and say “it never is!”

So I wait another 5 minutes until I notice my sandwiches aren’t being prepared. I ask again, and after arguing that they are working on my order, they noticed my order had been sitting there the entire time. As they handed me my order, the manager actually said “ you didn’t ask me, sir! And that guy is new and doesn’t know anything!”

If it wasn’t for the fact that I had mouths to feed, I would have walked out....