Albertsons — Restaurant in Pahrump

I just called Albertsons about a dog food product that was purchased from the store in Pahrump, NV earlier this week. The product was Fresh Select Multi-Protien Complete Meal. My sister feeds this food daily to her pug. Going on two days her dog has been sick. He has a overly healthy appetite so his food portions are monitored. He wouldn't eat anything which was very unusual. In addition he had difficulty doing to the bathroom. She tried getting him to eat tonight so she heated up his food for a few seconds since it is kept in the fridge and thought that might entise him. Sparks began popping out of the dog food. Trying to make very certain this was a problem with the pet food and not issue with something else she brought it to my place and she tested a new batch of the food in my microwave. Again the pet food started sparkling and became on fire. Clearly there is a metal containate in this Fresh Pet Dog food. No wonder he became ill. This is so upsetting because our pets are part of our family.

I attempted to call the company however they are closed for the evening. I filed a complaint online with the better business bureau because truly I think this product needs recalled. However, not wanting another pet to suffer I also called Albertsons directly to make them aware of the situation. I chose the customer service option, however the attitude I received from the woman I talked to I the phone certainly wasn't of helpful service. I didn't appreciate the woman and her lack of politeness and assistance. She interrupted my explanation to tell me to look on the back of the product for help and that there is nothing she can do. If that is Albertsons store policy then at least I know never to shop there in the future. I would at a minimum they would offer a refund for the money spent on this product. Having been a long time Albertsons customer I shopped at the Eagle Idaho, the first store since childhood. I don't ever remember having someone be so unkind to that worked there. However, my biggest concern and my true intention for calling was to inform of a product issue. I would hate for another pet to unknowingly consume contaminated food. The fact that I had to explicitly explain that was my purpose for calling was alarming. The woman displayed no empathy for pet and appeared to find no issue for this product still being available for sale and the potential for possible harm. I am disappointed that this was response I received for a represented...

Once again I kind of recognized between the three and four as far as the rating.

I was leaning towards 3 only because they're the most high priced grocery store we have in Pahrump. Naturally I don't particularly care for that.

However, I have to admit they have the best bakery as far as large cakes made to order go.

You can buy the most beautiful cakes there for birthday parties and really any celebration of which only the cake.

I would never consider buying a birthday/celebration cake anywhere in Pahrump anywhere other than Albertsons.

In addition to their Bakery, I think they have a fantastic vegetable and fruit section. In fact I think it's far fresher nicer quality items been even Walmart and Smiths.

They also have some spectacular sales and expensive cuts of meat like buy one and get two free that's when you want to go and stock up.

However, as far as the deli goes.. I don't like it.

So really I'm stuck going to all three of various times which is pain in the butt but Smith has the better Deli Albertsons has better food vegetables and bakery and Walmart has the best priced household items so for any items other than the bakery the deli and the meat it is Walmart all the way.

I still am rating...

I used to love this store. Clean, well lit, always stocked. Well at least it is still clean and well lit. The meat counter and bakery are top notch. Keeping things in stock here, not so much. It is especially noticeable when items are on sale. If you don't get there the first day of the sale week the chances are the item you want on sale may not be there. At first I thought it was a fluke but as it happened time and time again it is most likely a management issue, not preparing for the sale by stocking on items. The store has been in a gradual slide ever since the new manager came aboard a few years ago. One item in particular that always irritates me by not being in stock is a specific brand of fat free half and half. 99% of the time it is out of stock while up the street at another store it is in stock 99% of the time. Not a supply issue from the manufacturer it seems. We have 3 stores here, the WM, the Albertsons and the Smith's. Walmart for good prices, Albertsons for specific items and Smith's for what Albertsons doesn't have. Shopping can be an ordeal and Albertsons does not help with their hit or miss stock issues.I find myself at Smith's much...