Sbarro — Restaurant in Nevada

I visited the sbarro location at the Las Vegas Premium Outlet. There was a young lady in line ahead of me. The lady ordered a drink and a slice of pizza. The lady photographed gave her the customer her total, the customer paid and got her receipt. As she was walking away, the customer grabbed a ranch sauce cup (79 cents) and the cashier lady if it was okay if she could have it. The cashier said “yes” and the customer left.

I was next in line. I order two slices of pizza and drink. As a first time customer, I figured I’d get the same treatment as the previous customer. Boy, was I wrong. I grabbed a ranch sauce and watched the cashier add it to my total. I asked why was I charged and not the previous customer. The cashier lady said boldly “because I gave it to her and I’m charging you!”

I respectfully gave her back the food and drink. I will NEVER go to another Sbarro...

Decent Food, But Rewards System Is a Joke. We stopped at Sbarro and grabbed a couple of pepperoni strombolis. The food was actually pretty good. Warm, fairly soft, and surprisingly easy to cut with just the standard plastic knife and fork they gave us. No need to go hunting for extra utensils, which was nice.

Now for the weird part: the rewards program. The receipt and signage all push you to sign up for Sbarro Rewards and promise a free slice of pizza for joining. So I did it. Easy enough. But when I tried to redeem the free slice, the gal at the counter told me she couldn’t do it because she didn’t “have a button” for that. Seriously?

So, in the end, we got decent strombolis but the whole rewards thing felt like a waste of time. If you’re going to advertise a perk, make sure your staff can actually honor it. Otherwise,...

It was in the food court at the mall and I guess I just don't usually go to these places very often because I could not believe the price of a slice of pizza. Four slices of pizza and two small drinks was $23. Drinks were like three $4 a piece if McDonald's can do it for a dollar why can't the other fast food restaurants lower their drink prices it seems a little excessive to me especially since my grandmother used to own a little sandwich shop and the cost of a drink was like $0.07 including the cup the straw that soda. I'm sure things have gone up since then but even if the cost was $0.50 and you sold everything for a dollar and a half you're making a pretty good profit. This was a special day so for a one-time thing I...