Roost — Restaurant in New Braunfels

Visited Roost for the second time today, first visit was earlier this week. We ate at the restaurant and food was good, a little overpriced but generous portions. Lots of dirty tables, no place to sit but plenty of employees that could have been cleaning off tables. One of two orders was wrong but they willingly made it right.

Today's visit was 1 star at best. The minute I walked through the door three employees bombarded me with questions, was I with DoorDash had I visited before, etc. Placed my to-go order for two meals, one meal (Pimento Cheese) was the specific reason I visited Roost. Ten minutes after ordering I was told they were out of pimento cheese. Was totally surprised as it was only a little after noon. A gentleman came from the back, guessing he is the mgr and he explained the date expired yesterday so he had to toss the pimento cheese. Since that was the one meal I specifically came for I stated I just wanted a refund and would go get lunch elsewhere. I asked about waiting for the new batch which has been started but he said it would be at least an hour. It quickly turned into a high pressure situation with a couple of employees asking if there was something I wanted to try. Although I said I really didn't want anything else I felt pressured to order something else. When I realized I hadn't been given the 10% discount on my second visit like the screen said during our first visit, the gal said she would look into it. She said typically we give it to you on the first visit but I explained they did not. She continued to look at my account as she clearly didn't believe me and then just walked away never taking care of it. I had to ask the mgr if he was going to adjust my bill for the cost of the sandwich that I had chosen as it was less expensive than the pimento cheese, I then asked him about the 10% and said the gal was supposed to be taking cares of it. He had quite a bit of trouble adjusting the bill to apply a 10% discount so then said he had given me one sandwich free and the 10% discount but after he printed off no kidding like 6-8 (or more!!) receipts with only the 10% discount I said never mind. His response ok. While waiting on my food, next group started opening the door and same greeting of way too many hello welcome comments. One employee even commented to another, they aren't even in the door yet! Food was good today except strawberry and grape salad looked a day or two old at best. Strawberries were soggy and dip fruit was in was gross and runny!

As I said to the mgr we know Chicken Salad Chick is coming to town and was hoping to support both places but now after this experience, I think my loyalty will be with CSC see we have eaten at many locations across many states and never had an experience like today's or even a bad experience for...

I have ordered from Roost 3 times. All but this most recent time have been fine. The most recent order I had made, included the broccoli salad. I have had this salad each time I have ordered. When I ordered the broccoli salad this time, the salad was very much spoiled. I took a bite without realizing and it was gross, sour, then smelled the container and realized it was indeed bad.

I know that happens sometimes and was not upset at all, my chicken salad was awesome as normal. What I was upset about was that I called to let the store know out of courtesy. I didn’t want a refund, just didn’t want others getting sick. I was told over the phone by the manager that “it’s suppose to smell like that. When you mix vegetables with other things it can happen”. When I communicated that I tried it and explained the smell was very foul, she preceded to tell me “that’s just how it is, we made everything fresh last night. Our trucks delivered items this morning”. I was met with a bit of attitude over the phone when my intention was purely to let them know so no one else received that same batch. It was frustrating to be met with excuses and attitude.

Overall my experiences have been great up until now. It was very disheartening to receive customer service like this. It was clear that the situation was not taken seriously and would not be handled as it should to ensure...

Worst breakfast in the area. I do not know what all the 4 & 5 stars are all about.

Atmosphere: As we entered the dining room we noticed a foul odor that we considered leaving. Atmosphere is very minimal, cold & sterile. It is obvious that the place was put together on the cheap. Benches are very uncomfortable & look like someone’s old retired uncle nailed some plywood together in an afternoon and called them furniture. . Food: I ordered the regular breakfast. Eggs were fine. Potatoes were horrible. They were cubed boiled potatoes that were thrown in a frying pan for 30 seconds. They were grayish in color and not golden. Taste matched the horrible color. Bacon was simply wierd. They seemed to have been deep fried but they claim they do not have deep fryers. I do not know how bacon was cooked, but I am pretty certain they were not cooked in a skillet or on a hot surface. They were super dry. (If you have ever had deep fried bacon you know what I am talking about). Coffee was weak and the creamer pods they have are some off brand version that don’t taste right. In all fairness my wife had the chicken salad sandwich and she liked it fine. Overall, it was not a good experience for us & we won’t be going back. There are places in town that are a lot better. Fork & Spoon is...