Pho You — Restaurant in New Braunfels

I have eaten here before. Twice with my family and once with a girlfriend. Unfortunately I will never go back. I ordered a vermicelli bowl with pork & shrimp. Twice before when I’ve had it, it was yummy and the same both times. Today it was made with different noodles. They were sticky & soggy and the meal was bland & had no flavor.

I was so disappointed because I was craving this dish. But the main reason I would never go back is the older woman that works there with the black hair is very rude and abrupt. I voiced my concerns to her about the noodles being different, and she literally argued with me and then proceeded to tell me that to bring me out some different noodles was going to cost me $3. Are you kidding me? The soggy noodles were actually squished through the entire dish. I was thinking that I could just scoop out the noodles and replace different noodles. But the dish was a total loss. I don’t know if this woman is the owner, but you’re driving customers away.

When they saw, I didn’t eat the food because it was that bad, there was no offer of replacing it with something else, and there was definitely no taking it off the bill. It’s a real shame. Because we love supporting local business. If they had of tried to resolve the problem, I would’ve shown grace and probably gone back.

A business like this cannot survive with bad food AND bad customer service. Also, I know this is not the business fault but when we walked in, it smelt like sewage.

The dish that I had probably cost $3 to prepare. If a customer has a complaint about food, it should always be addressed, and the customer should be offered A replacement for...

When we walked in, it smelled strongly of sewage water and the seats where very sticky. Normally if I go into a Pho restaurant and it doesnt smell like pho I leave but decided to give it a shot. When we went to order we tried to order 3 kids pho because we have 3 kids and she said we could only order 2 and the other would have to be an adult size? ABOUT THE FOOD, I will start by saying I love ginger and cilantro.. I eat both on alot of things and also drink them in shots frequently. It does not taste like soap to me nor does Cilantro. For some reason the honey chicken tasted like it had dish soap on it OR they used far too much baking soda. The cheese Rangoon had barely any filling. The Banh Mi didn't have mayo on it and the veggies it did have where bean sprouts and carots that where cut into huge chunks not slivers like normal. There where no cucumbers, cilantro or letuce. It was carots, zuchini, and old chewy meat. The bread was also overly crunchy. I am not sure but it was awful. The pho was also very soapy tasting and the beef had an old musky flavor. The pho broth was also very soapy almost matalic tasting but did not have the traditional complex pho flavors. It had a small amount of Cilantro in it but none on the side. I like alot of leafy greens with my pho. My favorite is water chestnut greens, cilantro and bitter greens. They give you 1 sprig of basil and a small handfull of very wet sprouts. No one at our table ate their food. I will not be...

My mother and I went here for lunch. Food was good and satisfying, but some communication barriers that made it hard for us.

If you go for a lunch meal, make sure you emphasize that you want dish name LUNCH. I guess they just assume dinner for everyone if they don’t ask you or you don’t emphasize it.

The guy waiter was friendly and nice, but lady waitress seemed a bit rude (don’t think they were trying to be rude, but can come off as that to people that are not familiar with Vietnamese culture/mannerisms). She wasn’t very polite, but more straight to business per say.

There was a time where they brought the nuts and leafs to add for pho, but we didn’t order pho. Waitress then came and just grabbed it off the table and got on the waiter for making that mistake. No “sorry about that”, no “oh that’s my bad”, just snatched it.

Building infrastructure is nice, but atmosphere they are trying to go for is kind of weird. Not much music and it sometimes gets quiet to where you can hear other peoples conversations.

The food was good. I def wouldn’t say it’s something to “die for”. It’s a good lunch spot if you are in the area. I would say though this place has alot of potential if they can get their customer service and atmosphere better, especially since it’s in a good location...