McDonald's — Restaurant in New Britain Township

Busy location for 1040 pm on a friday. Was there Friday 9/18 at 1040 and they had 3 cars ahead of me in line. The guy whose previous comment about waiting 25 minutes should've called. Cause I got parked, waited maybe 2 minutes. In the time I was waiting i watched 3 cars get served and the girl who brought my food out was not only very nice but made sure everything was correct. The food was fresh and warm also. So idk if that guys was at this location. Also seems like he has nothing better to do concidering 90% of his reviews on here are bad reviews, but when I was there friday September 18th at 1040 pm they had about 5 cars in line. And this location closes at 11 pm. These guys are deffinitly one of the better locations in the area. Especially lately at night they seem to be 100x's better than the day shift. Must be the management at night is actually good at their job seems to be same night manager on the weekends and service is consistantly amazing, hot, fresh, and correct. Never had to wait for that 4 minutes on my entire process from order taking to getting my food....

I find this incredicly crazy. I placed a mobile order for breakfast and paid for it in the app. I got there was given a receipt for everything I ordered. However, arriving to the next window I only received two items in my order and was told the rest was cancelled because they didn’t have anymore breakfast sandwiches. Upon speaking with the manager, he told me to wait a few days for my refund. I didn’t receive an adjusted receipt for a refund of the items I didn’t receive. I received nothing to tell me I was going to get my money back other than the manager telling me he couldn’t give me anything, I had to wait to see if I’d be charged the full amount or get refunded… I will say he was very personable but this was totally unacceptable. I was in fact charged the full amount of my order but did not receive most of the items.

Please be aware that if any items are cancelled in your order they do not refund or adjust your receipt right there and give you no proof that you will receive a refund for the items you...

The boy behind the counter had trouble placing our order, which was just a kid's meal, a ten piece chicken nugget, and a large fry and large drink. After he finally got the order right he handed us our cups and forgot one. We got our food and the kids meal was missing a toy. Someone went through the drive through and had to wait outside for their food, while they were waiting one of the boy's that works here came inside and said he was going to flip out on the women because she was upset that she had to wait and he "needed to get her outta here right now" before he flipped out. While we were eating our food after all of this, the staff behind the counter was yelling at eachother and cursing loudly. We were here with our 4 year...