Wawa — Restaurant in New Britain Township

⭐☆☆☆☆

I have always been a loyal customer of Wawa, but my recent experience at this particular location has left me extremely disappointed and frustrated. My wife and I were blatantly denied the purchase of a 15-pack of beer with a completely nonsensical explanation: "It is a restaurant, not a beer distributor."

First and foremost, it’s essential to clarify that Pennsylvania law clearly allows a licensed establishment, including those with a restaurant license, to sell up to 192 fluid ounces of beer for off-premises consumption. This means that any restaurant in the area would have no problem selling a case of beer to two people. The denial at this Wawa was unjustified and displays a glaring lack of understanding of state regulations.

What’s more infuriating is the fact that we have successfully purchased alcohol together at this very location in the past without any issues. It leaves me questioning why this inconsistent and baseless policy was suddenly enforced. The staff's apparent lack of training or erroneous interpretation of the law is not only embarrassing but highly inconvenient for customers who expect better from a reputable chain like Wawa.

Being denied a purchase based on incorrect information and inconsistencies in your own store policies is unacceptable. As customers, we should not have to face unnecessary obstacles or encounter staff who are ill-informed about the very laws and regulations that govern their business operations.

Furthermore, the dismissive and condescending attitude of the staff during this encounter was utterly unprofessional. Instead of providing a reasonable explanation or attempting to resolve the situation, they chose to deny us service based on an erroneous and unclear policy. This kind of behavior is not only disrespectful but also damaging to Wawa’s reputation as a customer-friendly establishment.

Wawa needs to ensure that all employees are adequately trained and knowledgeable about Pennsylvania’s alcohol sales laws, particularly since this is a state where such regulations can be nuanced. It is crucial that customer service is consistent, respectful, and compliant with the law.

As a long-time customer, I expect better from Wawa, and this experience has unfortunately diminished my trust in this location. Until there is evidence that staff are properly trained and capable of handling alcohol sales appropriately, I will be taking my business elsewhere, to establishments that respect both the law and their customers.

This incident is a clear reminder that even established brands like Wawa need to continually ensure their service meets acceptable standards. I hope that this feedback will lead to meaningful changes, and that no other customer has to endure the frustration and disrespect that we...

The WAWA in CHALFONT, PA. Made me NOT Want 2 Buy ANY FOOD THERE, Cuz when I Went 2 use the Rest Rm. The Freezer DOOR FLEW OPENED ; SCARED THE LIFE OUT OF ME. OUT CAME A TEENAGER THAT WAS SITTING IN THE ICE FREEZER ON TOP OF THE ICE. HE CONTAMINATED THE ICE, By Being in there. " YUCK". He & His Buddy then Were Laughing & Ran into the Bath rm. & Locked the Door. This Sure Changed My Mind Bout Buying Any Food at This WAWA. This Happened on Aug. 14th. After 9pm. I Should of Made a Complaint, but I Didn't Feel Waiting in Line. I JUST WANTED 2 GET...

i ordered a bagel and some soup last night and got the WORST food poisoning i have ever experienced. 8 hours of nonstop excruciatingly painful vomiting and i may even have injuries from it. i’m disgusted because this has never happened before and the level of sick i got could only be due to contamination and bad hygiene. i seriously suggest avoiding this place if you don’t want to feel as close to...