Rooster's Chicken & Waffles — Restaurant in New Britain

So this evening, 12/19/24, around 5 pm, I decided to order chicken for family. I NEVER EVER had a problem with Rooster Chicken in New Britain before. I've been patronizing this spot for more than a year, but no more. I have serious concerns about personal hygiene and the unsanitary practices of the 3 men working at this takeout, preparing and handling the food because of their dirty and grimey appearance. This is downright deplorable!!! These men didn't look clean at all. One guy showed up for work and walked in right off the streets. He took his jacket off and went straight to the fry area and got busy with handling the food without first washing his hands. He just went right in! This same person had three very large matted, stiff, and dusty-looking locks protruding from the front of his hairline, sticking straight out over his forehead like a diving board. These locks were clearly uncovered and would protrude over the food as he worked to fry and placed the cooked orders in each container to go. The appearance of his matted hair looked dirty & nasty. Then, there was another male worker who was working the cash register. He at least was wearing a fitted hat to cover his hair, but in spite of this, he didn't look too clean either. His responsibility was to take your order and manage the cash register. After the order and transaction were completed, I observed him go back in the food prep area and started pulling chicken out of the refrigerator, prepping and then frying the food again, without the benefit of washing his hands after touching the cash register and the dirty money. It was disgusted and appauling watching these unsanitary practices. In total, at this hour of the evening, there were 3 men working, and all 3 had unkempt facial hair/beards handling food without coverings for their facial hair. This place needs to be cited by the local health department. Did these establishments learn anything from...

Roosters Chicken & Waffles located in New Britain is a great restaurant. This restaurant is AMAZING because of the two DEDICATED staffs I met several weeks ago, who are CHUCK & MIKE. Shout out to these young gentlemen for holding down the fort of Roosters Chicken and Waffles as if the restaurant is owned by them. However, the rest of this text is for the owner. The owner of Roosters should be ashamed of himself for allowing his staff who are amazing to work in unhealthy, unsafe conditions. There is no heat in throughout the restaurant in the middle of WINTER! The nerve of you to plug in non working heaters and expect these young men to work in this condition for MORE THAN A MONTH. First thing tomorrow morning, I WILL CONTACT THE FIRE DEPARTMENT AND ALSO NEW BRITAIN TOWN HALL TO REPORT THE WORKING CONDITIONS IN YOUR RESTAURANT! The thermostat in the restaurant reads 47°, which is against the law in the state of Connecticut for anyone to work in, in the winter. The minute I entered the restaurant you can feel the cold air all over your body. It was warmer outside than in the restaurant. I couldn't stand in the restaurant for my food to be ready, due to the cold conditions. Mike and Chuck were huddled in a fetal position to keep warm with their jackets on, still taking orders, still greeting customers with a smile on their face. Please fix the conditions of your restaurant or shut down asap, until you are able to make sure your staff are not working in unhealthy and...

Edit in Response: I understand, it would be good for business and your reviews though. I will try another location. That is a web address, not an email.

I can’t find an area to contact the owner through the website - I ordered online from the Manchester location and when my fiancé went to pick it up, the place was closed. It has not been open since, the phone rings endlessly, and now the Manchester location isn’t even on the website. “Clover” will not refund us. We love the food and would be willing to drive to New Britain for takeout regularly if this location is willing to fulfill the ~$35 order we never received - we have the receipt. Will also update to 5-star review because nothing compares to Rooster’s! Please reply with how we can get in...