1000/10 - best customer service I’ve ever seen in my life

This is by far the craziest thing that’s ever happened to me at a bagel place and how gracious, helpful, and awesome everyone that worked there just speaks volumes about Olmo.

I was there today and my airpod case dropped, launching the right airpod. For an hour I searched on the ground with full cooperation and help from the staff but because it was busy I said I’d come back at closing.

Using FaceTime and flashlight, we discovered it had literally bounced below the cabinet under a barrier. With the whole teams full help, we managed to scoop them with tongs and miraculously get my AirPod back.

I have never witnessed a staff so helpful and more than that - enthusiastic to help. They were so kind, didn’t make me feel stupid for dropping it or act unbothered or too busy to help. Everyone immediately sprang into action and even turned off the music so we could find it. From the manager to all the employees, the ethos and general vibe of this place is the best I’ve ever come across.

I don’t live in New Haven but I come here once a year and once a year I will 100% be making an annual trip to Olmo in honor of this.

Thank you so much Craig, Tori, Jay, Luca and everyone else that helped - this really means a lot to me, and honestly is such a good sign that there are still kind hearted people in the world.