Pokémoto - New Haven (Audubon) — Restaurant in New Haven

The idea of being able to build your own healthy meal selecting rice, proteins, mixing and sauces is so awesome! I am actually hooked on the food but today I decided to give my review on the actual service and staff hoping the manager will see this.

I get a poke bowl at least once a week for the last two months and every time there is a new person training which is fine. The bad thing is the new trainee happens to be the happiest nicest person there if you ask me. The seasoned staff members are just not nice to order from especially today. Today the line was almost outside the entrance/exit door and the staff just appeared frustrated that we were all there. It was the weirdest feeling to be the person ordering.

Also getting home My shrimp didn’t have that crunch or bite to it like it usually doesn’t and tasted watery like it didn’t go through it’s normal defrosting process. Today I just didn’t feel like an appropriated customer and this has been happening for sometime now. I know I’m not...

Wish more places like this were around my area. Loved seeing the giant vat (genuine Japanese rice cooker) of white and especially brown rice. All the flavorings were excellent, you really can't go wrong. If you want more protein add the kani salad. The avocados were ripened to perfection. The spicy dishes were somewhat infused with heat, but were delish. Before ordering, make sure to peruse all the fab toppings intently (missed a few that would have accompanied my dish), there is an up-charge for just a few but the rest were included...if you choose. The miso salmon was most enjoyable especially with added seaweed & kani salad, edamame, and nori. The finale of garlic chips were a nice dimensional crunch. Highly recommend for vegetarians as most of the toppings were geared to that...

Gather round and let me tell you about my amazing experiences with this magnificent group. I've been a regular patron on my own, but I also have the wonderful experience of using Pokemoto for catering for my job. I wish I could give them 20 stars for their service. Thom and his team are exemplary . My catering orders are always correct, and usually 10 minutes earlier than the time requested. Recently (today) I had actually confirmed an incorrect date, which Thom graciously caught and corrected effortlessly. My order was still correct AND on time, despite my own error. This place is fantastic, and Thom and his team are fantastic...