Ricotta New Haven - Kosher Dairy Restaurant — Restaurant in New Haven

We waited 30 minutes for the first 2 items in our order to arrive, during which time we had no explanation or apology for the delay. When our Hummus with Chickpeas was finally completed it was missing the chickpeas and the pickles (making it a $12 plate of hummus and the smallest pitas I've ever seen). When I advised the staff member, she took a cup of chickpeas out of a can, microwaved it and put them on top.

At the 35 minute mark I asked for a refund for our remaining two items and the man at the desk apologized and refunded me.

As we were preparing to leave, a kitchen staff member informed me they were out of a central ingredient in the remaining two items. I told her we had already canceled the order but I wouldn't mind taking the salad since she had already prepared it. She chose instead to throw the entire salad in the garbage.

Our experience at Ricotta was prohibitively bad. We arrived at a nearly empty restaurant and ordered promptly to avoid the lunch rush. As a family with small children we do our best to plan around their needs.

Running a kosher restaurant in an area where there are few is a community service. Running a kosher restaurant so poorly in such an area is simply...

I made an order tonight through grubhub. I was excited to try the food, and had high hopes.

The food itself was good and I was pleased with the quality. However I did not receive what I ordered. I ordered 1 of each of the mini burekas, and received 2 potato 1 cheese and they wrote on the cover no more mushroom (should not have let me order it through grubhub then, as I did not want 2 potato ones). That wouldn't have been a big deal in itself, except I ordered 2 sabich orders and 2 falafel orders, and instead got 4 falafel orders. I did not want 4 falafel orders. The main reason I ordered in the first place was for the sabich. The falafel was good, however I am very disappointed in this situation and am dissatisfied with...

Never again will I give this place business. I placed a catering order for an antisemitism work event with Jakov (3 phone calls) and come the day of the event no one showed up or called. A large group of people were left waiting with nothing to eat, as they were promised. When I called Jakov to ask what happened, he offered no explanation and gave no apologies, just briskly said, "I'll check if your card was charged, bye" and never called back. Huge waste of time and disappointment. Not to mention, to begin with, they wouldn't bend their delivery time by 5 minutes to accommodate a large group. Our business will STAY FAR AWAY FROM RICOTTA, and...