Subway — Restaurant in New Kensington

Overall I would give this location 4 stars because of customer service. The food is always good and ordering is pretty easy using the app, so there isn't much to deal with these days.

Most employees here need help, but one boosted my opinion of the location.

It needs to be said that some of the employees need a bit more training in the customer service dept. It's not a lot to handle to smile, greet, and thank customers. Courtesy doesn't require much. When I come into a shop, I want to know I matter. Not that I am a burden. Everytime I have been in the shop it's been quiet, but no smiles, no greetings, just complaints from the workers about tips or the rush. Perhaps if people had a little courtesy they would get tips. Especially don't ignore the customers or give them dirty looks when they come in, because you have a job to do.

That being said, Michelle was a pleasure to work with. I had a hiccup over an app order that never got cancelled so I was charged but didn't get anything. I spoke to the store, had to wait for a manager from the main office to call back but they never did. Eventually it was a month later and still nothing. I called support and they sent me to PayPal to handle it. They denied my claim because subway put that my claim was about my order not being right instead of that it was cancelled and never refunded. They wouldn't let me reso the claim so much bcontacted the store again.

Michelle was very nice through the whole thing. We love subway and knew we were gonna get more food there, so she allowed us to go in and order food for the amount we were expected in the refund.

If we really needed the money, not sure how upset I would be with the company since almost everything was a problem, but Michelle was very helpful, nice, and got the issue resolved for us perfectly. Thanks Michelle, we...

Im rating 1 star is every other subway ive been to the final step is to take a knife or spatula to hold down the ingredients and close the bread, this place multiple times now has just taken the bread with ingredients piled on it and just rolls that in the paper directly, it dumps out everything onto the paper, smears sauce all over the paper which it is then rolled in leaving a half filled wet sloppy ness of a sandwich which could have been perfect if they just took that last 5 second step to actually close the sandwich. Otherwise the people are nice, service is fast, the shop is clean, the ingredients taste tresh, this place could be just as good as any other subway if they just learned to close their...

Store owner doesn’t care about customer service or keeping a staffed and clean location. I had someone make me a sandwich and cut herself with the knife (drawing blood) before slicing through the sandwich and continue to use the same knife to finish cutting my wrap and used the same knife for anyone who ordered after me. The store manager reached out to me and said their policy is to immediately throw away the knife and remake any sandwiches involved and neither of those things were done during my experience. I was told some form of compensation would be mailed to me which never happened. I’ve followed up via email three times now just to be ignored. Absolutely never going back to...