Woodfellas Pizza & Wings — Restaurant in New London

I go to 2 wives because it is one of the only places that offer vegan pizza, paninis, and other lovely options... that is why I gave stars... now ..... their customer service ... is God awful.... I cant wait for other places to provided vegan options because the first place im going to ditch is 2 wives. I ate there and my server named mike I believe ignored me completely. not once did he come to me. I came to him once asking for a refill. He never got it for me and I had to ask another lady. After, when I wanted to pay and leave... I continuously said excuse me, could you please by the register... no-one wanted to ring me out.... next time Im walking out. Complete disrespect! so that was that. I promised myself I will never dine in again. Today I walk in to order... the lady who greeted me starts walking away when Im midway ordering.... I ordered a vegan pizza no mushrooms and a harvest salad. Before I concluded, I asked her does the salad have any cheese on it and if so exclude it. She says to me " you can read the description and if there is no cheese than thats how its made." she should have just said yes or no. So I go on to read the description ... again and see that no cheese was mentioned. Im given my food, and thats all. No have a good day... nothing. I walk out place the food in my car open the pizza and it looks great, then I open thee salad.... it is smother in clumpy cheese....... I was so pissed that If I went back in there the police would have been called. I can understand bad days and mistakes... but this is continues recurring each time. Rude...

The first time I ordered from this restaurant, I ordered a to-go surf and turf. The woman that was working was very curt and rude. They put the salad, broccoli, potatoes, shrimp and steak all inside of the same container. The salad and croutons were soggy - steak juice everywhere and all of the food tasted like broccoli. It was so strange. I also ordered the buffalo chips, which is kettle chips cooked with a buffalo sauce and blue cheese crumble. There was so much Buffalo sauce poured /cooked with it that the chips were also very soggy. I could only eat the few around the edges.

The second time I ordered the same thing and asked for no broccoli. While I still received the broccoli inside with the steak and shrimp, the salad was in it's own container. I didn't mind the order being off a bit because the taste of the steak and shrimp was so good and nothing was soggy. The shrimp is grilled and the steak was cut into big chunks. It was cooked so perfectly that it melted in your mouth. The Buffalo chips were served the way I believe they intended them to be. There was Buffalo sauce still cooked with it but it was the perfect amount, so it wasn't just a soup on chips. I was able to eat them when I got home as well as later in the evening. The employee was also much more hospitable at this pick up.

I am giving 4 stars since the first order was terrible and the second was messed up. I am not giving leas than 4 because I understand some servers/hosts etc. have bad days and the second meal was SO delicious I can't bring myself to...

EDITED FROM 4YRS LATER 3/2021: Went down to 1 star because after finally hearing it was under new ownership, decided to give it another try and the $15 Panzanella Salad I ordered (surcharge for extra dressing, bread & mozz) was essentially a bowl of romaine lettuce and dressing, so now even the food isn’t worth it. Really disappointed.

Gave 2 stars because the food was actually pretty good (Panzanella salad, YUM) but the service was really terrible. We went in and there was a handful of other patrons there but wasn't exactly 'busy'. Our party ordered 2 small pizzas and some salads. After an entire hour, the table next to us arrived after us, ate, paid & left and we STILL had not been served. At this point we finally asked what was going on and we're told it would be 10 more minutes. Food finally arrives, is good, but the appetizer of soup one of us ordered (which showed up at the same time as other food) is cold so we ask it be removed and the waitress (who we found out is somehow the shift manager) interrupted multiple times, made excuses and was downright rude. We then asked to speak to the manager and were made to wait again. She never showed up so eventually the kitchen manager spoke to us and fixed the situation in a kind and professional manner. He was great and we appreciated his help but the awful, rude, uncaring service of our waitress and apparent shift manager can not beignored. Food was good but not good enough to get over an hour wait and terrible service. Super dissapointed in my...