Edible Arrangements — Local services in New London

A few weeks ago I placed an order for a birthday fruit arrangement to be delivered to my nephews house in Westerly RI.I was a little uneasy with the young lady of the phone , she seemed very unknowledgeable . I asked for the delivery to arrive on Sunday before 12:00pm. I chose an arrangement that costs $160.00 dollars. When I arrived at my nieces house at 12:30pm it still had not come. We got in our car and drove to the store ,which was 1 block from the party. We found the store closed on Sunday. After many hours on the phone trying to find out where this arrangement was I was able to speak to someone at the corporate office. They informed me that this $160.00 fruit arrangement would be delivered by 3:00 pm. Well finally it arrived at 4:45 when all the guest where leaving. I will never use this company or any of the franchises associated with this company due to all the lying and excuses told to me. I was embarrassed , this was the only thing that I was bringing to the party and it arrived when everyone was leaving. If delivering this product is what you do to make a living you would think that the corporate office would have come up with a system that has away of contacting the driver who is making the delivery. Get your act together...... WHAT A SCAM Just to post the update today Monday . I called the store in Westerly R.I and spoke to the manager, and explained to him what had happened over the he weekend. He informed me that the girl in the store where the arrangement had come from in New London had been fired for dropping the ball and that was all he said to me. I told him that I wanted a full refund on my credit card and he refused. he offered me another arrangement for Valentines day of which I didn't want. I called the corporate office and the entire day has come and gone and still no answer from them. Our family has been in business for 70 years , and if this is the way we handled our customers we wouldn't have survived this long. This company has a lot to learn. Without the customer you don't have a business. I guess edible arrangements can survive without customers...... Don't bother calling me tomarrow or any other day I will NEVER use this company again and will tell everyone I know about this...

TOTAL JOKE of a company. Valentines Day, their key demographic. I would have thought that they'd pay more attention and act like they cared more about the product & attention to detail. Especially on V-Day.

I ordered the "So Berry Loved" package. The bear was not included. The Mrs loves bears, that was the key item in the package.

Accidents happen, I called and was told they were going to deliver the item & it would be there in time before I left for dinner. That was around 12pm.

I called again at 3pm asking what the status of the order was & that I would be leaving in two hours. I was ASSURED that it was to be delivered on time well before I left.

Needless to say, it never showed, no phone calls, no emails, no delivery, no bear. I called customer service at midnight when I got home. The customer service was very nice, much better than this franchise. They started a claim for me, & said a manager would call me in the AM.

AM came, no call, no email, and still no delivery. I called the store again and got a woman on the phone who could have cared less about my problem. I got the typical generic...."I totally understand" response from them. I was given a partial refund & that's that.

To sum it up, the way I was treated, I'll NEVER order from them again & be sure to tell everyone about this. If they truly cared, they would have made it right & gotten me what I ordered. It's not so much about the bear at this point, but the principle of the matter. They screwed up & should have made it right, why did I have to get the run around and blown off only to get a partial refund in the end?

Professional company?...

DONT EVER ORDER FROM HERE!!!! Horrible people, horrible customer service. Just horrible!! Ordered a $70+ arrangement to be delivered to my friend for her birthday and they called three times to ask which apartment number. We confirmed which one, then he couldn’t find it and called my friend who explained it to him. Turns out, he dropped it at the door of the wrong apartment complex!!! Then they REFUSE to get it back or deliver a new one. So my friend walks down the street on her birthday and they are asking her to knock on strangers door to try and retrieve the arrangement they delivered to the wrong place. Not to mention these are also perishable food items.

Had to call corporate and they STILL REFUSE TO REDELIVER IT!!!

WORST CUSTOMER SERVICE. Treated rudely like never before in my life. Not to mention the delivery fee is $15 on top of the already crazy expensive arrangement, and they still can’t manage to get my friend some fruit on her birthday. Ridiculous.

This is your only job, to deliver for special occasions. What’s the point of ordering an arrangement and the person receiving it is completely inconvenienced and has to try to track down their gift from strangers. Which at this point, who would want a fruit arrangement that’s been in a strangers home or...