Bob's Burgers — Restaurant in New Mexico

I am appalled and deeply disappointed by the utterly disgraceful experience I had at Bob's Burgers with my husband. What was supposed to be an enjoyable outing turned into one of the most unpleasant and disrespectful interactions I have ever encountered at a restaurant. It is evident that this establishment, particularly under the management of Julia Francia, has absolutely no regard for customer service or basic decency.

To start, the behavior of the employees was not only unprofessional but outright hostile. Our change was tossed aggressively at us after expressing to cashier that we did not receive the right amount of change back; which sent a clear message of contempt and utter disrespect. The final straw, food and drinks were literally thrown in our direction as if we were an inconvenience rather than valued customers. This is not just a minor inconvenience or bad day—it is indicative of a toxic culture within this establishment that has no place in the service industry.

What’s more shocking is the complete lack of accountability from Julia Francia, the manager. A manager's job is to lead by example, resolve issues, and ensure customers feel valued. Instead, she allowed this unprofessional and aggressive behavior to persist. This speaks volumes about the lack of training, oversight, and care from leadership.

This kind of behavior doesn’t just ruin a customer’s experience; it tarnishes the reputation of the entire brand. Treating customers this way can result in a loss of loyal patrons, bad word-of-mouth, and ultimately, declining sales. Nobody wants to dine at a place where they feel unwelcome, mistreated, or even threatened. The food and atmosphere are irrelevant if customers are met with hostility and disdain.

I cannot stress enough how damaging this kind of treatment is. Beyond losing my business, Bob’s Burgers has alienated potential customers as I will make sure to share my experience with friends, family, and on every review platform I can find. People deserve to know the kind of mistreatment they risk encountering at this establishment.

If Bob’s Burgers wants to salvage any shred of integrity, they need to take immediate action. This includes disciplining or removing hostile employees, retraining the staff on proper customer service practices, and reconsidering the leadership of Julia Francia, who clearly does not prioritize customer satisfaction.

Until serious changes are made, I would urge anyone considering Bob’s Burgers on Rio Bravo to stay far away. No one deserves to be treated with such blatant disrespect and aggression. This experience was beyond disappointing—it was downright humiliating. Shame on you, Bob’s Burgers. Your actions are not just bad service; they are a disgrace to the...

So irritating to call in your order and actually speak to someone that repeats everything you say to only get it all wrong. Like someone please tell me how he managed to give me everything I didn’t want! For example I order a burger with red chili cheese only (no lettuce, no tomatoes) and a red chili cheese fry with nacho cheese sauce to which he says “sure I can do that” bc I asked if it was ok first. I cannot eat the green chili bc it’s soo hot (but delicious) that’s why I ask for red chili, not that it matters ofc. What he gave me is a ranchero burger with green chili, cheese, lettuce and tomatoes and sliced cheese in the red chili cheese fries, not cheese sauce as og asked (nacho cheese). Not what I ordered and paid for. I would much rather have ordered online which was an option at every other location, except for Rio Bravo and the one on SW central. It said these locations weren’t apart of the app. I absolutely love Bobs burgers and Burgers n More, since I was a teen. Thank god we have options and we always do say, Bobs or Julian’s? guess it’ll be Julian’s for awhile. I don’t ever do reviews like this, I always leave 4 stars and rave about my service and experience but hey I’m a Libra and my scales were tipped, so I just got so irritated bc it’s not the first time and I’m sure not the last. I’m really sorry I had to leave this negative experience as my review but it was my POV We have to do better guys, sounds so Karenisque but hey it it what it is, man 😆 Ps. I did try to just eat the food but it was waaay tooo hot so yeah I’m still...

Be prepared to wait over 30 minutes for one cheeseburger and fry. I arrived and ordered at 6:25 with two people in front of me. They get called pretty fast and the time starts to tick by. I wait 25 minutes before getting back in line to see about how much longer it would be. I asked the lady and she said “well there’s only one of me not sure what to tell ya. You’ll be called when your order is ready.” (She appeared to be an elderly woman with long gray hair pulled back into a ponytail).

I don’t mind waiting at all but if it’s going to be 30 minutes for ONE cheeseburger it would be really nice if they could let customers ordering know that. I’m not sure if they were slammed with DoorDash/uber eats or what but there were never more than a few people there ordering while I was there waiting.

I get to the car and look at my “Large Fry” and it’s a small at any other fast food establishment. Would...